Posts By: Scott J Manning, MBA

Back To School With Your Team

We are beginning our series on Back To School, as you would expect this time of year.  I gave you a bit of an orientation last week.  I hope you did the work.  Many did, as I got more comments than usual, which I read each and every single one of them.  Thank you to those who participated. Those… Read more »

The 4 Ways Patients Experience Your Practice

We discuss a broad range of topics here in our weekly Monday Morning Huddles.  From concepts to activities, philosophy to strategy, and even specific questions to ask or phrases to use.  Today, I’d like to revisit a very important principle and use it to bring together much of what we’ve discussed over the past several weeks… Read more »

Your Winning Practice Playbook: Part 5 – The Quarterback Doctor

Omaha, Omaha, Hike! Now, we finally arrive to talk specifically about you.  The Doctor.  We know no dollar of dentistry can be done, collected, or even exist without it first being diagnosed.  Therefore, my friend and esteemed doctor, it all begins with you.  I’ve called you the Quarterback for nearly two decades and we’ll eventually get to the… Read more »

When a Patient’s “NO” Really Means “YES”

Today, we are going to play a game.  It’s one your kids likely play (to your dismay).  It’s called The Opposite Game. We’ve talked over the past couple weeks about patients who either resist treatment or maybe just take a little extra nudge to get them to the right decision for their health. Last week, I shared… Read more »