Posts By: Scott J Manning, MBA

When a Patient’s “NO” Really Means “YES”

Today, we are going to play a game.  It’s one your kids likely play (to your dismay).  It’s called The Opposite Game. We’ve talked over the past couple weeks about patients who either resist treatment or maybe just take a little extra nudge to get them to the right decision for their health. Last week, I shared… Read more »

When To Draw A Line In The Sand With Patients

As I often say, there is way too much apologizing with patient conversations.  You don’t need to say you are sorry.  It’s not your fault for the state of their health or any other circumstance. Obviously, that doesn’t mean you don’t care and aren’t prepared to help.  It is very meaningful to be empathetic with your patients by… Read more »