Posts Categorized: Huddle

It’s always with the best of intentions… but you know where those get you, now don’t ya. This is perhaps the biggest flaw that is all too common with every Doctor’s engagement with a patient.  It comes in different shapes and sizes with each different approach to communication but the end result is all the… Read more »

You have probably heard the saying, “A confused customer never buys.”  Technically, someone isn’t a ‘customer’ until they buy just like you don’t really have a patient when they just come in and visit.  They have to actually do something.  Exam, cleaning, ideally dentistry. Just coming in and going through the motions doesn’t make them… Read more »

Today, I’m going to give you a very special and useful secret to influencing more patients to move forward with their pathways to health (treatment plans).  The patients will actually and naturally desire to do the dentistry that they deserve. So often we present treatment as if it’s just ‘information’ not as if it’s actually… Read more »

Of course, you know where I’m going with this given last week’s message.  Assumptions are both good and bad depending on which way you point them. If you are assuming the worst then the worst is often what you are going to get.  You know the person who is always having a bad day and… Read more »

You’ve heard the saying about what happens when you assume.  You know what it makes out of “U” and “Me.”  This is a funny notion and yet so true. A book I recommend to everyone I meet is The Four Agreements.  One of the agreements is to NOT make assumptions because it makes your vision… Read more »