Speaking the same Language… Team Vocabulary

This week I’m going to give you a little break in the action. I have had such incredible feedback about identifying Champions and pretty big ah-ha’s from a lot of Doctors realizing that maybe, just maybe, they might have been holding some of their top players back. I promised my “here’s what to do with… Read more »

Getting Patients to Pay for Treatments

Oh boy, if this isn’t the most dividing topic in Dentistry. Well, there are many, this is certainly one. Patients who want to pay, can’t pay, have insurance, good insurance, bad insurance, expect things for free, high maintenance, ideal, A Patients, PPO Patients, and so on and so forth. I know what you are thinking…. Read more »

How To Develop Champions

Every Practice needs a Champion! You probably know who yours is right now. And you might have two or three and that’s even better. Still there is usually one person who always rises up. They show up early, they stay late, they go above and beyond. They study Dental Educational Material, they push the limits,… Read more »

Helping Team Members Hit Their Goals

Last week we talked about making sure every Team Member had a running tally of their numbers every single day. And a weekly review of where they are ahead of or behind on their targets for the month. I pointed out to you, and have several times before, that you can’t “track monthly” and expect… Read more »