It’s no doubt that once in a while you have bad days, someone makes a mistake, the schedule falls apart or the schedule is crammed full of chaos…the list could keep going of course.
Insert YOUR Frustration here or should I say Frustrations with an “s”.
And I don’t mean just with the Team because I assure you they have their own frustrations with you. I mean more like ‘life’, the reality of being a dentist, being in business, dealing with people, caring for patients, and so on and so forth.
This is what I’m talking about.
What matters most is always looking for ways to turn frustration into inspiration. No one performs well when down on themselves. Heck, every individual on your team has something on their mind, or many things on their minds, every single day.
Things will go wrong. You will have ups and downs, and as the saying goes, it doesn’t matter how many times you fall down you have to get back up again.
In football (or any sport), they say Champions have a short memory…when things go wrong (or right), all that matters it that you are ready for the next play.
You must be ready for the next patient.
Your team must be ready for the next patient.
You must be focused when you walk back in tomorrow morning and treat the day like it’s brand new – because it is.
This type of leadership, empowerment and inspiration can only come from the top down – it can not be on-again off-again or situational – it must be cultural – it must be a way of being, doing, acting, creating, producing dentistry and your teams commitment to interaction with each other.
You often wonder if you have a down day, how does it turn into a down week or a down week turns into a down month. Because you have to be proactive and hit the reset button, start over and make the most of your next move.
This is always why it is essential that you do not let things pass by or go ignored or denied with any person’s shortcomings, mistakes, and especially intentional sloppiness, laziness, or wrong doing.
You or someone has to address what we call “the elephant in the room.” Everyone knows when someone else is the cause of the frustration or is the negative energy.
More on that next week.
Today, I want you to focus on being positive, proactive, not letting frustration get you down but using it to motivate you. This is the sign, trait and characteristic of a leader: they step up when others are down, they create teaching examples, they improve systems, and they empower people.
Of course, this is why we create for our clients “Practice Champions” so you are not carrying the burden of ‘all of this’ on your shoulders.
If you create extraordinary success and prosperity one patient at a time, you create an extraordinary dental practice and business one champion team member at a time. This development never stops and the fastest way to put a plateau over your people’s heads is to let frustration get in the way, instead of being the catalyst for inspiration to do better, be more, improve your skills and find ways to win.
One more thought about this…
There is such a thing as simply having the wrong infrastructure for your Practice Model based on the dentistry you want to do and the team you wish to work with.
Often, especially if you feel you have a ‘good’ team, it’s not a team problem, it’s that you are not engineered for the success you want to have.
These more major problems can be daily frustrations that mount and go undiagnosed because they are deeply rooted problems beyond just people doing things wrong.
Such as an ineffective way to schedule; or not having time or a person to do proper, appropriate, effective and timely follow-up on unscheduled treatment plans… or having phones go unanswered, you could have patient flow problems that are not team related but might be expectations that have been set, or procedure dysfunction.
The point is you could be trying to do something your practice is not set up for and not even know it.
Insurance dependence does this, poor quality patients does this, lack of training does this, lack of patient communication and pre-conditioning does this, lack of structured new patient experience does this and perhaps most importantly a mistake that can never be overcome with more patients or even more dentistry or even trying to cheapen your way to success by cutting expenses…
And this is the sin of all sins… trying to be successful by believing that good dentistry or patient service will fix bad math, or a bad practice business model.
I call this your practice profit blueprint.
Just like you give a patient a treatment plan (and without one they are lost, unsure, undecided, uneducated, confused, and uncomfortable) … I mean seriously have you ever had your patient show up sit down in your chair and then ask you… “So doc what are we doing today?”
That’s very possibly how your team feels when you walk in every day. They are waiting for you to say “So team what are we doing today?” or worse yet they walk in and say that to you.
This is sure sign that you need a comprehensive exam on your practice business model and a new practice profit blueprint.
Times are changing, dentistry is changing, patients are changing, it’s all changing my friends. And you have to assess your approach to profitability and how you look at your practices as a business.
No team motivation, no daily inspiration will fix this. Good news: I will.
And I’m going to fix this when I take you behind the scenes and through the most important webcast presentation you will ever watch – I call it Creating Your Own Practice Profit Blueprint.
I’m limiting availability to this for reasons you’ll soon learn. If you want to be included, hurry up and register for this: hard hitting – action packed – no nonsense – practice profit blueprint training session.
Register for Next Week’s Webcast: http://PracticeProfitBlueprint.com
Between now and then…remember every day, every patient, every team member action and interaction is a chance for training, development, empowerment, improvement, and when you have daily frustrations (or anyone in your practice does), stand up, step up, wake up and take advantage of these to help your team drive your practice forward.
Turning frustrations into inspirations by being future focused is the behavior of champions and essential for success.
