A couple weeks ago, we had a tough-love conversation right here (which isn’t the first time nor the last), that the Patient Conversation really starts in your own mind first – before you ever actually talk to a patient.
Patients want to make a smart decision about their health as they want to ‘do the right thing’ – who doesn’t? It’s just that they usually aren’t given a chance, at least not without a whole lot of barriers, caveats, obstacles, and oh-by-the-ways that the team, doctor, experience, or outside variables place in their path to complete health.
The realization of, and ultimately the ownership over, the fact that the patient outcome is created by the patient conversation which is a product of the value you hold and integrity you have about what is important and what matters when it comes to your patients’ health.
Of course, you make it a priority to expand patients’ deserve level, elevate their awareness of health, increase their value of dentistry, and build their expectations for their future.
You are changing people’s lives doing these very things every single day, don’t you!
That is when… when you have time for it!
You can think things in real time, you can value everything, you can make decisions, in fact you do, instantaneously but if you don’t take the time to execute on them, discipline yourself into acting with purpose, and put an emphasis on the most important outcomes, then all the good intentions in the world end up not making a difference.
Part two of Patient Conversation is making sure they have time to happen and that means a dedicated spot inside of your compartment of minutes that you’ve allocated to their visit, based on the specific reason they are there.
This is why schedule control and the engineering of an effective daily management of the patients, time, space, and team in your practice is the single most important element of success. This is the fundamental level of what makes or breaks your practice, your patients, your profits, and everything else.
It’s so important, in fact, that I’m doing a special training this week on the topic. It’s a deep dive into the most effective schedule strategies and optimal patient experience methods that will open your capacity and enable you to breakthrough your plateaus.
You can register to join me right here…
Live Webinar Training: How to Create Your Ideal Million Dollar Schedule
I will tell you this, I’ve yet to see a practice that couldn’t find at least a few ways to better utilize their time, team, patients, space, and capacity within their schedule – all without adding hours or patients or people or rooms or anything else.
It is more than just smarter scheduling though that’s a big part of it. It’s committing to and following through with consistency on the principles that set you up for success.
Understand that whatever your financial goals are and whatever dentistry you want to be doing, your schedule is either facilitating and giving you a conducive environment to create what you want or it’s inhibiting you and hindering the accomplishment of your goals.
The most common mistake I see practices make when they attempt to “do more dentistry” are teams that just try to see more patients in a day or move faster through each visit. Which, as you would guess, is completely counterproductive.
The actuality is they should be trying to do the opposite… see fewer patients and slow down to spend more time with each. It might seem counterintuitive to some, yet it’s the only way to break free from those limiting factors.
Again, if you want to work smarter not harder, if you want to help more patients get healthy, if you want to make more with less exertion – then you won’t want to miss this…
Register Here To Save Your Spot On The Live Training >>>
And all of this to say that the real secret is knowing that you must prioritize and create the time that necessary for comprehensive diagnosis, for complete health education, for genuine and meaningful relationships, and for purposeful and productive visits.
Your patient conversations, no matter how great you intend them to be, will only be as good as the time and attention you can give them.
Next week, we’ll get into the details of the dialogue of moving your ideal and optimal patient conversations from your mind to theirs. I’ll give you a few areas to focus on for improvement and as well as a few things to never do or say again – these mistakes can ruin even the best patient discussions and experiences.
In the meantime, let’s breakthrough the limitations in your practice and your mind by way of your schedule. Let me show you how to discover your greatest potential and achieve more than you ever thought possible in the same (and likely less) time.
