{"id":1119,"date":"2018-05-07T14:48:16","date_gmt":"2018-05-07T14:48:16","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=1119"},"modified":"2018-05-07T14:48:16","modified_gmt":"2018-05-07T14:48:16","slug":"improving-team-communication-and-consistency-for-good","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/","title":{"rendered":"Improving Team Communication and Consistency (For Good)"},"content":{"rendered":"

The most common \u2018challenge\u2019 that is asked about from more teams more often than any other is absolutely, hands down: communication.<\/p>\n

Of course, the real challenge to this \u2018challenge\u2019 is that everyone means something different by \u201ccommunication.\u201d<\/p>\n

You might mean communication front to back or back to front.<\/p>\n

You might mean patients understanding their treatment when the exit.<\/p>\n

You might mean not having clarity of the doctor\u2019s expectations.
You might mean literally the team not communicating period.<\/p>\n

So, today, in this week\u2019s Monday<\/span><\/span> Huddle, we are going to begin with the end in mind and we are going to set you and your team up for success when it comes to your communication strategy.<\/p>\n

Can you believe I just used that word?\u00a0 Strategy.\u00a0 Why would I do that?<\/p>\n

Because communication is like anything else, it\u2019s not going to happen effectively on accident.\u00a0 There must be a plan and an approach in place that you can all work with and agree on.<\/p>\n

There are two parts to this.<\/p>\n

One: allowing time for communication and having structured protocols with clear expectations.<\/p>\n

That means you want to have disciplined Huddles where each person knows what the expected contributions are, every day.<\/p>\n

This is why we want a morning and an evening Huddle in some way, shape or form.\u00a0 So that there are always checks-and-balances with forced communication structure which leads to more organized execution.<\/p>\n

This is all fundamental, easy, you do this already.\u00a0 The key is: how is it working?\u00a0 What could be better?\u00a0 Where does your effectiveness wane?\u00a0 What do you accomplish or not accomplish in your communication structure and why?<\/p>\n

I want you to assess every meeting and communication protocol you have to see where you can enhance the outcome.<\/p>\n

Remember \u2013 it\u2019s not about your convenience \u2013 it\u2019s about your outcomes.\u00a0 Does everything you do and talk about lead to scoring more points, getting more yeses, collecting more money, turning more production and helping more patients?<\/p>\n

Which leads me to\u2026<\/p>\n

Two: identify where communication breaks down \u2013 in your process flow, treatment flow, patient flow, schedule flow, etc \u2013 in every part of the practice.<\/p>\n

The only want to know this is to ask each and every team member (and technically to even survey your patients but this is a good start) and let each person talk about from their perspective where they feel they are missing information, left in the dark, unsure about something, guessing on others, etc.<\/p>\n

Now, some may not have much to say, others may have a lot.<\/p>\n

This goes far beyond just understanding what each other does, though that is important.\u00a0 This is about making sure that there are no broken lines of communication or places where its inadequate in serving it\u2019s purpose of achieving the desired outcome.<\/p>\n

When you go around the room, make a list of the specific places where communication breaks down and\/or where it can be improved.\u00a0 Send me a copy and I\u2019ll address the most common areas.<\/p>\n

Next week, we dive deep into the ways you can improve your communication with patients by slowing down the experience and getting them to be more involved in your process (which will actually help with today\u2019s topic as well).<\/p>\n

By the way, when you fix the communication breakdowns within your team, you will be amazed at how much more treatment you will close and money you will collect \u2013 patients get lost in the shuffle whether you believe it or want to admit it or not.<\/p>\n

This list you made, after sending it to me, ought to get taped up on the wall to hold everyone accountable and cease making the same mistakes over and over.<\/p>\n\"\"<\/a>\n","protected":false},"excerpt":{"rendered":"

The most common \u2018challenge\u2019 that is asked about from more teams more often than any other is absolutely, hands down: communication. Of course, the real challenge to this \u2018challenge\u2019 is that everyone means something different by \u201ccommunication.\u201d You might mean communication front to back or back to front. You might mean patients understanding their treatment… Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1119","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"\nImproving Team Communication and Consistency (For Good)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving Team Communication and Consistency (For Good)\" \/>\n<meta property=\"og:description\" content=\"The most common \u2018challenge\u2019 that is asked about from more teams more often than any other is absolutely, hands down: communication. Of course, the real challenge to this \u2018challenge\u2019 is that everyone means something different by \u201ccommunication.\u201d You might mean communication front to back or back to front. You might mean patients understanding their treatment... Read more »\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/\" \/>\n<meta property=\"og:site_name\" content=\"Dental Success Today\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-07T14:48:16+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png\" \/>\n<meta name=\"author\" content=\"Scott J Manning, MBA\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott J Manning, MBA\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/\"},\"author\":{\"name\":\"Scott J Manning, MBA\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/person\\\/aa2bdb2535430c1d4a7d74c0170c40c8\"},\"headline\":\"Improving Team Communication and Consistency (For Good)\",\"datePublished\":\"2018-05-07T14:48:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/\"},\"wordCount\":624,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\",\"articleSection\":[\"Huddle\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/\",\"name\":\"Improving Team Communication and Consistency (For Good)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\",\"datePublished\":\"2018-05-07T14:48:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/#primaryimage\",\"url\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\",\"contentUrl\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/improving-team-communication-and-consistency-for-good\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Improving Team Communication and Consistency (For Good)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/\",\"name\":\"Dental Success Today\",\"description\":\"with Scott J. Manning, MBA\",\"publisher\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#organization\",\"name\":\"Dental Success Today\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Dental-Success-Today-Logo-Web-Blue.png\",\"contentUrl\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Dental-Success-Today-Logo-Web-Blue.png\",\"width\":700,\"height\":85,\"caption\":\"Dental Success Today\"},\"image\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/person\\\/aa2bdb2535430c1d4a7d74c0170c40c8\",\"name\":\"Scott J Manning, MBA\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g\",\"caption\":\"Scott J Manning, MBA\"},\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/author\\\/2720208394804497\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Improving Team Communication and Consistency (For Good)","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/","og_locale":"en_US","og_type":"article","og_title":"Improving Team Communication and Consistency (For Good)","og_description":"The most common \u2018challenge\u2019 that is asked about from more teams more often than any other is absolutely, hands down: communication. Of course, the real challenge to this \u2018challenge\u2019 is that everyone means something different by \u201ccommunication.\u201d You might mean communication front to back or back to front. You might mean patients understanding their treatment... Read more »","og_url":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/","og_site_name":"Dental Success Today","article_published_time":"2018-05-07T14:48:16+00:00","og_image":[{"url":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","type":"","width":"","height":""}],"author":"Scott J Manning, MBA","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Scott J Manning, MBA","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/#article","isPartOf":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/"},"author":{"name":"Scott J Manning, MBA","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/person\/aa2bdb2535430c1d4a7d74c0170c40c8"},"headline":"Improving Team Communication and Consistency (For Good)","datePublished":"2018-05-07T14:48:16+00:00","mainEntityOfPage":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/"},"wordCount":624,"commentCount":0,"publisher":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#organization"},"image":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/#primaryimage"},"thumbnailUrl":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","articleSection":["Huddle"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/","url":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/","name":"Improving Team Communication and Consistency (For Good)","isPartOf":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/#primaryimage"},"image":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/#primaryimage"},"thumbnailUrl":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","datePublished":"2018-05-07T14:48:16+00:00","breadcrumb":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/#primaryimage","url":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","contentUrl":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png"},{"@type":"BreadcrumbList","@id":"https:\/\/dentalsuccesstoday.com\/blog\/improving-team-communication-and-consistency-for-good\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dentalsuccesstoday.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Improving Team Communication and Consistency (For Good)"}]},{"@type":"WebSite","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#website","url":"https:\/\/dentalsuccesstoday.com\/blog\/","name":"Dental Success Today","description":"with Scott J. Manning, MBA","publisher":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dentalsuccesstoday.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#organization","name":"Dental Success Today","url":"https:\/\/dentalsuccesstoday.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2024\/06\/Dental-Success-Today-Logo-Web-Blue.png","contentUrl":"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2024\/06\/Dental-Success-Today-Logo-Web-Blue.png","width":700,"height":85,"caption":"Dental Success Today"},"image":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/person\/aa2bdb2535430c1d4a7d74c0170c40c8","name":"Scott J Manning, MBA","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g","caption":"Scott J Manning, MBA"},"url":"https:\/\/dentalsuccesstoday.com\/blog\/author\/2720208394804497\/"}]}},"_links":{"self":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts\/1119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/comments?post=1119"}],"version-history":[{"count":1,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts\/1119\/revisions"}],"predecessor-version":[{"id":1120,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts\/1119\/revisions\/1120"}],"wp:attachment":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/media?parent=1119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/categories?post=1119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/tags?post=1119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}