{"id":1171,"date":"2018-07-23T14:46:39","date_gmt":"2018-07-23T14:46:39","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=1171"},"modified":"2018-07-23T14:46:39","modified_gmt":"2018-07-23T14:46:39","slug":"is-your-doctor-guilty-of-this-part-2","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/is-your-doctor-guilty-of-this-part-2\/","title":{"rendered":"Is Your Doctor Guilty of This? [Part 2]"},"content":{"rendered":"

I\u2019m not being harsh on our Doctors.\u00a0 Trust me, you all can improve at this.\u00a0 So, we aren\u2019t just singling them out on this one.<\/p>\n

When we are working at helping patients, we want to keep their focus on the main thing; which is NOT money, NOT insurance, NOT anything other than a health-based decision.<\/p>\n

We started this discussion a few weeks ago concerning how we let money be the patients\u2019 biggest obstacles.\u00a0 It becomes the culprit for your inability to get patients to really fully commit and desire the treatment, benefits of and solutions for solving the problems in their mouths.<\/p>\n

This is our fault; not theirs.\u00a0 Why?\u00a0 Because money is not an excuse for lack of commitment.<\/p>\n

It maybe an excuse for some patients who simply can\u2019t possibly afford or find a way to move forward with the treatment plan \u2013 BUT \u2013 it is NOT an excuse for lack of commitment.<\/p>\n

That is something all by itself.\u00a0 As I have expressed before (and if you have listened, you have already learned and experience first-hand), if you take care of the commitment part on behalf of the patients and get them to believe, want and deserve the treatment solution \u2013 all of a sudden money is much less of an issue.<\/p>\n

Now, there are some other things that are said that we often do to ourselves in the treatment room or really at any point in the patient communication, engagement, experience, interaction.\u00a0 That would be these three big ones\u2026<\/p>\n

\u201cWhere should we start\u201d or \u201cLet\u2019s start with xyz\u201d<\/p>\n

\u201cHave we checked their insurance\u201d or \u201cLet\u2019s see what insurance will pay\u201d<\/p>\n

\u201cLet\u2019s watch it\u201d or \u201cWe can check back next time\u201d<\/p>\n

Go ahead, record yourself if you don\u2019t believe me.\u00a0 See how many times a phrase similar to those three is mentioned during a patient visit.<\/p>\n

As a team, identify how many places or times you put your foot in your mouth by bringing up some escape route for the patient that is not leading them to victory.\u00a0 Make the list and then never say these things again.<\/p>\n

If these habits are too hard to break, you can use the jar technique (often employed by people who want to stop cursing), by putting money in every time you make a mistake.\u00a0 Of course, I prefer you just focus on celebrating your victories and focusing on what you want more of rather than fixating on trying to prevent mishaps.\u00a0 Set yourself up for success and FOCUS ON DOING GREAT by being the person that motivates your patients to move forward.<\/p>\n

I\u2019d like to remind you of two mottoes\u2026<\/p>\n

\u201cIf it is diagnosed, it must be done.\u201d<\/p>\n

and my favorite\u2026<\/p>\n

\u201cAll the dentistry, all the time.\u201d<\/p>\n

The point is not to do something that \u2018isn\u2019t needed\u2019 (though need is relative to a patient\u2019s objective and desired outcome).<\/p>\n

The point is to simply tell patients the truth about their mouths and then act on that truth to make it the way they deserve it to be.<\/p>\n

The point is not to break apart treatment and have the patient come back as many times as possible or get healthy as slow as possible.<\/p>\n

The point is to help the patient as fast as you can by doing as much dentistry as you are capable of so you make it more convenient for them and more efficient for you.<\/p>\n

Besides, who wants to come back again and again, get numbed up and go through the emotional (and physical) feelings of the \u2018operative\u2019 side of the dental experience?<\/p>\n

No one; and we all know it.\u00a0 So, make it easy on you and everybody else.<\/p>\n

Master this and you will help more patients, lessen daily stress and prevent most of these problems from even coming up.\u00a0 All by being focused on the outcomes you want instead of bringing up the things you hope the patient doesn\u2019t mention anyway.<\/p>\n

Think through this and help each other.\u00a0 It\u2019s all about communication, both within your team and with your patients.\u00a0 Never forget that.<\/p>\n\"\"<\/a>\n","protected":false},"excerpt":{"rendered":"

I\u2019m not being harsh on our Doctors.\u00a0 Trust me, you all can improve at this.\u00a0 So, we aren\u2019t just singling them out on this one. When we are working at helping patients, we want to keep their focus on the main thing; which is NOT money, NOT insurance, NOT anything other than a health-based decision…. Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1171","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"\nIs Your Doctor Guilty of This? 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