{"id":1181,"date":"2018-08-06T14:55:16","date_gmt":"2018-08-06T14:55:16","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=1181"},"modified":"2018-08-06T14:55:16","modified_gmt":"2018-08-06T14:55:16","slug":"the-formula-for-patient-success","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/","title":{"rendered":"The Formula for Patient Success"},"content":{"rendered":"

There is a famous saying that says, \u201cSuccess Leaves Clues.\u201d<\/p>\n

The point being that success is really a formula comprised of specific actions, organized in a specific order and executed in a specific way every single time based on your particular goals and objectives.<\/p>\n

I think back to last weekend when I hosted one of my amazing and powerful Wealth Groups of Doctors in the mountains of Virginia.\u00a0\u00a0There happened to be a golf course on this resort that really played a key part of the property design.\u00a0\u00a0It was laid out through the mountain area and created a breathtaking scenic course.\u00a0\u00a0As I was watching several people tee off, it reminded me of how much a golf ball is really like a patient.<\/p>\n

Before you laugh, let me explain.<\/p>\n

You see, when a \u2018good\u2019 golfer steps up to the ball they follow a very specific routine of precise steps that are similar for all golfers but still unique to each.\u00a0\u00a0They follow the pre-shot setup that gives them the best and highest probability of making a great shot.<\/p>\n

Depending on what shot it is as to how they would prepare but mentally the properties remain the same even though the swing is different from a Driver to an Iron to a Wedge or a Putter.<\/p>\n

No matter how perfect a golfer is at following the steps the same every time, still the ball doesn\u2019t always go where you want it to.<\/p>\n

This is exactly like your patient engagements of phone calls, emergencies, new patients, hygiene, basic operative, specialty things.\u00a0\u00a0Each type of visit or process is a different club.\u00a0\u00a0With every category of patient requiring a different approach.\u00a0\u00a0Customizing your actions, order and method given the variables you have to consider.<\/p>\n

Here\u2019s the point\u2026<\/p>\n

If, as a golfer, you just went up and swung at the ball following no steps with only the intention of hitting it \u2013 you would continually and predictably have ZERO control over what is going to happen.\u00a0You didn\u2019t properly prepare and follow the steps you know give you the best chance at a success.<\/p>\n

Even though you know you can\u2019t have complete control over the outcome regardless of your preparation and execution (because we know nothing and no one is perfect), still you wisely give it your \u2018best shot\u2019 every time by following the right actions in the right order to the best of your ability.<\/p>\n

In Dentistry, more often than not, people, doctors and teams alike just step up to the patient and swing.\u00a0Just have a phone call, just diagnose, just present treatment, just answer questions, just talk insurance, just do the procedure today, just let the patient walk out the door.<\/p>\n

We just swing.<\/p>\n

We all know that that is really just giving up control and saying, \u201cAh, I don\u2019t care what happens.\u00a0\u00a0We\u2019ll just leave it up to the patient, they are going to do what they do anyways, no matter what we do.\u201d<\/p>\n

That\u2019s a sad perspective and emphatically untrue.<\/p>\n

Here\u2019s the thing: you have way more control, influence and impact over the patient than you realize.\u00a0\u00a0Mostly, people just don\u2019t want to take ownership or accept the responsibility that is possible because they don\u2019t want to be accountable for the outcome.<\/p>\n

The golfers have but themselves to blame.\u00a0\u00a0They swung; it\u2019s hardly the ball\u2019s fault.\u00a0\u00a0What if you adopted that same mindset with every action you take in your practice with your patients.<\/p>\n

This is why I brought up PROTOCOLS last week and why I am hitting you again even harder this week.\u00a0The specific actions, organized in a specific order and executed in a specific way with every single possible interaction with a patient you have in your practice\u00a0really do matter<\/i>.<\/p>\n

And if you know what gives you a greater opportunity for success, then why wouldn\u2019t you do that \u2013 every single time?<\/p>\n

You can\u2019t ultimately control what the patient decides no more so than a golfer can ultimately control where the balls ends up.\u00a0\u00a0However, you can always be assured that it\u2019s bound to end up in a better place if you follow what you know to be the best approach.<\/p>\n

From your perspective, when you think about the CLUES left by the successes you have experienced before (the patient outcomes that you wish to have more of), what do you find as a) the actions, b) the order, and c) the way of doing things that give you the best chance at success?<\/p>\n

What is your formula to go through every single time in order to increase your control over the outcome and result?<\/p>\n

That\u2019s my question for you to answer today.\u00a0\u00a0Take this seriously and write it down somewhere safe.\u00a0\u00a0I will be giving you my answers from every possible patient position over the next several weeks.\u00a0\u00a0You go first, then we\u2019ll compare.<\/p>\n\"\"<\/a>\n","protected":false},"excerpt":{"rendered":"

There is a famous saying that says, \u201cSuccess Leaves Clues.\u201d The point being that success is really a formula comprised of specific actions, organized in a specific order and executed in a specific way every single time based on your particular goals and objectives. I think back to last weekend when I hosted one of… Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1181","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"\nThe Formula for Patient Success<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Formula for Patient Success\" \/>\n<meta property=\"og:description\" content=\"There is a famous saying that says, \u201cSuccess Leaves Clues.\u201d The point being that success is really a formula comprised of specific actions, organized in a specific order and executed in a specific way every single time based on your particular goals and objectives. I think back to last weekend when I hosted one of... Read more »\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/\" \/>\n<meta property=\"og:site_name\" content=\"Dental Success Today\" \/>\n<meta property=\"article:published_time\" content=\"2018-08-06T14:55:16+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png\" \/>\n<meta name=\"author\" content=\"Scott J Manning, MBA\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott J Manning, MBA\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/\"},\"author\":{\"name\":\"Scott J Manning, MBA\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/person\\\/aa2bdb2535430c1d4a7d74c0170c40c8\"},\"headline\":\"The Formula for Patient Success\",\"datePublished\":\"2018-08-06T14:55:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/\"},\"wordCount\":831,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\",\"articleSection\":[\"Huddle\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/\",\"name\":\"The Formula for Patient Success\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\",\"datePublished\":\"2018-08-06T14:55:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/#primaryimage\",\"url\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\",\"contentUrl\":\"http:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/f2fd8f06571fe09827ace5fcb31ec1d2.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/the-formula-for-patient-success\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Formula for Patient Success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/\",\"name\":\"Dental Success Today\",\"description\":\"with Scott J. Manning, MBA\",\"publisher\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#organization\",\"name\":\"Dental Success Today\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Dental-Success-Today-Logo-Web-Blue.png\",\"contentUrl\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Dental-Success-Today-Logo-Web-Blue.png\",\"width\":700,\"height\":85,\"caption\":\"Dental Success Today\"},\"image\":{\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/#\\\/schema\\\/person\\\/aa2bdb2535430c1d4a7d74c0170c40c8\",\"name\":\"Scott J Manning, MBA\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g\",\"caption\":\"Scott J Manning, MBA\"},\"url\":\"https:\\\/\\\/dentalsuccesstoday.com\\\/blog\\\/author\\\/2720208394804497\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Formula for Patient Success","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/","og_locale":"en_US","og_type":"article","og_title":"The Formula for Patient Success","og_description":"There is a famous saying that says, \u201cSuccess Leaves Clues.\u201d The point being that success is really a formula comprised of specific actions, organized in a specific order and executed in a specific way every single time based on your particular goals and objectives. I think back to last weekend when I hosted one of... Read more »","og_url":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/","og_site_name":"Dental Success Today","article_published_time":"2018-08-06T14:55:16+00:00","og_image":[{"url":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","type":"","width":"","height":""}],"author":"Scott J Manning, MBA","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Scott J Manning, MBA","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/#article","isPartOf":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/"},"author":{"name":"Scott J Manning, MBA","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/person\/aa2bdb2535430c1d4a7d74c0170c40c8"},"headline":"The Formula for Patient Success","datePublished":"2018-08-06T14:55:16+00:00","mainEntityOfPage":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/"},"wordCount":831,"commentCount":0,"publisher":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#organization"},"image":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/#primaryimage"},"thumbnailUrl":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","articleSection":["Huddle"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/","url":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/","name":"The Formula for Patient Success","isPartOf":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/#primaryimage"},"image":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/#primaryimage"},"thumbnailUrl":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","datePublished":"2018-08-06T14:55:16+00:00","breadcrumb":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/#primaryimage","url":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png","contentUrl":"http:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png"},{"@type":"BreadcrumbList","@id":"https:\/\/dentalsuccesstoday.com\/blog\/the-formula-for-patient-success\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dentalsuccesstoday.com\/blog\/"},{"@type":"ListItem","position":2,"name":"The Formula for Patient Success"}]},{"@type":"WebSite","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#website","url":"https:\/\/dentalsuccesstoday.com\/blog\/","name":"Dental Success Today","description":"with Scott J. Manning, MBA","publisher":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dentalsuccesstoday.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#organization","name":"Dental Success Today","url":"https:\/\/dentalsuccesstoday.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2024\/06\/Dental-Success-Today-Logo-Web-Blue.png","contentUrl":"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2024\/06\/Dental-Success-Today-Logo-Web-Blue.png","width":700,"height":85,"caption":"Dental Success Today"},"image":{"@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/dentalsuccesstoday.com\/blog\/#\/schema\/person\/aa2bdb2535430c1d4a7d74c0170c40c8","name":"Scott J Manning, MBA","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ebdee018835d0e169a141a373e6f7ffa616740cfb177fe6fd23dfbd6d5cc2984?s=96&d=mm&r=g","caption":"Scott J Manning, MBA"},"url":"https:\/\/dentalsuccesstoday.com\/blog\/author\/2720208394804497\/"}]}},"_links":{"self":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts\/1181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/comments?post=1181"}],"version-history":[{"count":1,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts\/1181\/revisions"}],"predecessor-version":[{"id":1182,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/posts\/1181\/revisions\/1182"}],"wp:attachment":[{"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/media?parent=1181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/categories?post=1181"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dentalsuccesstoday.com\/blog\/wp-json\/wp\/v2\/tags?post=1181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}