{"id":1195,"date":"2018-08-27T17:44:51","date_gmt":"2018-08-27T17:44:51","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=1195"},"modified":"2018-08-27T17:44:51","modified_gmt":"2018-08-27T17:44:51","slug":"clues-to-success-power-protocol-principles-part-3","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/clues-to-success-power-protocol-principles-part-3\/","title":{"rendered":"Clues To Success &#8211; Power Protocol Principles [PART 3]"},"content":{"rendered":"<div>\n<div>\n<div>\n<p>Perhaps there is nothing more important than well defined protocols for communication between team members and transfers for your patients.\u00a0\u00a0I sure hope you took time to really dive deep into this.\u00a0\u00a0This is where the greatest inconsistencies are found (and complained about) from team member to doctor and vice versa.<\/p>\n<p>If you are in a hurry or having a bad day or your mind is somewhere else, the slightest variable will distract you from having perfect communication because we are all only human.\u00a0Effective communication takes incredible clarity, focus, attention and thoroughness with the outcome you are working to make happen.<\/p>\n<p>This is why I encourage you to lay out every expectation that leads to success for each step in your process.<\/p>\n<p>One of the parts of every patient experience that is usually rushed is of course the most significant and important part \u2013 the last stage of the visit when we are getting the clinical yes and making the transfer to present and solidify the treatment.<\/p>\n<p>The clinical team member or doctor is rushing and not making sure the patient has complete clarity and commitment to the treatment.\u00a0\u00a0It can be not doing a complete handoff when moving to the business team member to close, collect and schedule the treatment.\u00a0\u00a0It can be not exiting properly based on your protocols.\u00a0\u00a0My preference is treatment coordinator coming in the room so the clinical decision is made and confirmed in the op and then the money and scheduling closed in the consult room or up front if that\u2019s the way it has to be \u2013 BUT \u2013 the key point is the decision has already been made BEFORE the patient has left the clinical environment.<\/p>\n<p>This is a review of some basic principles.\u00a0\u00a0Still, practices shortcut it, half-ass it, rush it and think they are going to get the same outcomes.<\/p>\n<p>That\u2019s the whole point of our series together \u2013 Success Leaves Clues.\u00a0\u00a0You can\u2019t do only a few pieces and still expect the same results.<\/p>\n<p>When tracking your presented treatment and acceptance, you can see exactly how well you are doing.\u00a0And you have to ask yourself why isn\u2019t it better, what are we NOT doing right and what ARE we doing wrong?<\/p>\n<p>I told you we would talk about protocols that create more consistent patient outcomes.<\/p>\n<p>First you need to define what outcomes you want\u2026<\/p>\n<p>For hygiene.<\/p>\n<p>For an emergency.<\/p>\n<p>For a New Patient with a comprehensive exam.<\/p>\n<p>For scheduling quadrants or bundle treatment.<\/p>\n<p>For perio then treatment or a complete presentation.<\/p>\n<p>You can\u2019t just have one cookie cutter set path that every patient exits through regardless of what they are doing or what has been diagnosed.\u00a0\u00a0Otherwise, you end up with very choppy visits, small segments of treatment and you diminish the value of the schedule and production potential of the practice.\u00a0\u00a0Simply because your protocols are not customized and specific for various circumstances.<\/p>\n<p>Imagine if the golfer made no adjustments for wind or weather or terrain.<\/p>\n<p>This is what I always refer to as \u2018going through the motions.\u2019\u00a0\u00a0You can\u2019t do it; not in life and not in business and certainly not in dentistry.<\/p>\n<p>Think about this today, before I give you some specifics on tips and strategies for improving outcomes with your patients.<\/p>\n<p>What do you have to say \u2013 about the key things that must happen in various visit types and categories of patients \u2013 that elevate your chances of getting more consistent outcomes.<\/p>\n<p>Where do your protocols need to be flexible and have multiple choice steps?\u00a0\u00a0Where are you getting in your own way of rushing the end, not talking completely through the treatment and getting the commitment from the patient?<\/p>\n<p>You can\u2019t quick-step the finish, the most important part\u2026<\/p>\n<p>Acceptance.\u00a0Collections.\u00a0\u00a0<wbr \/>Scheduling.<\/p>\n<p>This isn\u2019t just an \u201cup front\u201d thing, this is an every team member awareness all the time thing that is either leading the patient towards commitment or away from it.<\/p>\n<p>Desired outcomes require deliberate strategy.\u00a0There should be no more random acts of dentistry; instead orchestrated, thoughtful actions with predictable, consistent and maximized results.<\/p>\n<a href=\"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-80\" src=\"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png\" alt=\"\" width=\"576\" height=\"210\" srcset=\"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png 576w, https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2-300x109.png 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/a>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Perhaps there is nothing more important than well defined protocols for communication between team members and transfers for your patients.\u00a0\u00a0I sure hope you took time to really dive deep into this.\u00a0\u00a0This is where the greatest inconsistencies are found (and complained about) from team member to doctor and vice versa. If you are in a hurry&#8230;  <a href=\"https:\/\/dentalsuccesstoday.com\/blog\/clues-to-success-power-protocol-principles-part-3\/\" title=\"Read Clues To Success &#8211; Power Protocol Principles [PART 3]\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1195","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Clues To Success - Power Protocol Principles [PART 3]<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/clues-to-success-power-protocol-principles-part-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Clues To Success - Power Protocol Principles [PART 3]\" \/>\n<meta property=\"og:description\" content=\"Perhaps there is nothing more important than well defined protocols for communication between team members and transfers for your patients.\u00a0\u00a0I sure hope you took time to really dive deep into this.\u00a0\u00a0This is where the greatest inconsistencies are found (and complained about) from team member to doctor and vice versa. 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