{"id":121,"date":"2015-01-05T16:24:44","date_gmt":"2015-01-05T16:24:44","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=121"},"modified":"2015-01-05T16:25:19","modified_gmt":"2015-01-05T16:25:19","slug":"its-the-little-things-that-matter-2015-patient-service-series-1","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/its-the-little-things-that-matter-2015-patient-service-series-1\/","title":{"rendered":"It\u2019s the Little Things That Matter \u2013 2015 Patient-Service Series #1"},"content":{"rendered":"

Here we are. Monday morning and back at it. I hope you had a wonderful Holiday Season and New Year Celebration. As promised I\u2019m stepping it up here for you in the new year and every Week I\u2019ll be bringing You a Brand New Strategy to improve your Patient Relationships. Today begins a series of \u201cFive Star Patient Service\u201d Techniques you\u2019ll want to incorporate into your every-day Patient Interaction and Visits.<\/p>\n

Never Leave A Patient Alone<\/strong><\/em><\/p>\n

This may seem very elementary, but even in 2015, there are Patients who walk into Dental Offices and sit in chairs by themselves waiting to be \u201cherded up\u201d and called back for their appointment.<\/p>\n

Is this how you like to be treated? The experience you look forward to when you go to any place, let alone a Doctors office, this is the fastest way to change how the patient feels about the \u201cpersonal attention\u201d you provide.<\/p>\n

Heck, even Walmart has a greeter.<\/p>\n

This is especially important if it\u2019s a new patient, completing paperwork or just waiting for their first Team interaction. Always make them feel welcome and cared for, as they already have anxiety.<\/p>\n

Hey, tell me you\u2019re too busy or make some other excuse, if you really value patient comfort and you want to differentiate from other experiences and other offices then you ought to find a way to justify a Patient Concierge for minimum wage or $10\/hour who can sit in the lobby all day and say hello to people who has no other purpose or priority than making your Patients feel like they are truly part of the family.<\/p>\n

You try this and you watch how much more treatment is accepted, how much more patient compliance occurs, just by taking care of the little things like this, it makes magic happen.<\/p>\n

The truth, is you probably have someone who is available to do a hybrid of this idea wandering around the office now from time to time and could make the rounds to people waiting. Waiting is a reality, but it isn\u2019t the Patient\u2019s fault. Organizations that lead with \u201ccustomer-first-service-philosophy\u201d and live it, find ways to do what\u2019s best for the patient and it is always what is best for your desired outcomes too.<\/p>\n

Know this, Patients left alone talk themselves out of treatment before it\u2019s even been presented, mentioned, brought up.<\/p>\n

*** Start the year off right with my complete Prosperity In Practice Package of Resources and New Book on how to grow your practice and achieve your goals while maintaining a work-live balance\u2026 www.PerfectDentalPractice.com<\/a> ***<\/p>\n\"f2fd8f06571fe09827ace5fcb31ec1d2\"<\/a>\n","protected":false},"excerpt":{"rendered":"

Here we are. Monday morning and back at it. I hope you had a wonderful Holiday Season and New Year Celebration. As promised I\u2019m stepping it up here for you in the new year and every Week I\u2019ll be bringing You a Brand New Strategy to improve your Patient Relationships. Today begins a series of… Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-121","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"\nIt\u2019s the Little Things That Matter \u2013 2015 Patient-Service Series #1<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/its-the-little-things-that-matter-2015-patient-service-series-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"It\u2019s the Little Things That Matter \u2013 2015 Patient-Service Series #1\" \/>\n<meta property=\"og:description\" content=\"Here we are. Monday morning and back at it. I hope you had a wonderful Holiday Season and New Year Celebration. As promised I\u2019m stepping it up here for you in the new year and every Week I\u2019ll be bringing You a Brand New Strategy to improve your Patient Relationships. Today begins a series of... 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