{"id":1363,"date":"2019-04-08T17:17:25","date_gmt":"2019-04-08T17:17:25","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=1363"},"modified":"2019-04-08T17:17:25","modified_gmt":"2019-04-08T17:17:25","slug":"practice-luck-factor-6-of-7","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/practice-luck-factor-6-of-7\/","title":{"rendered":"Practice Luck Factor #6 (of 7)"},"content":{"rendered":"<p>Today, we are going to combine two Luck Factors into one so that you can fully grasp the power of them both. \u00a0That way, you\u2019ll experience this week\u2019s Huddle in an applicable fashion as to what you live through and are responsible for every single day in your Practice with each other (team members, doctors and patients).<\/p>\n<p>We have talked about the Luck Factors of communication, expectations, preparation (morning huddles), demonstration, illustration with pictures and of course the most underused Luck Factor of TRUTH TELLING.<\/p>\n<p>So, you are ready for the combination of two Luck Factors wrapped into one: Value Building through the use of my \u201cTriangles of Trust\u201d for patient progression through your experience (regardless if new or old, specialty or general, emergency or hygiene).<\/p>\n<p>Of course, this is obvious review for you. \u00a0As soon as I say \u201cTriangles\u201d you know and understand what I mean. \u00a0The bigger question is: how many Triangles exist and are happening in your practice every single day? \u00a0Oh and let me add the words \u201cON PURPOSE\u201d and \u201cEFFECTIVELY.\u201d<\/p>\n<p>Gotcha, didn\u2019t I? \u00a0Because we can literally count them up to see how you are doing.<\/p>\n<p>At the very least you have X# of Patients Triangled Clinically with the Doctor; subtract any patients the Doctor isn\u2019t seeing today and you have at least the most basic number of Triangles.<\/p>\n<p>You have the Clinical Team Member in a Room with a Patient setting the ground work for the Doctor. \u00a0Doctor walks in and\u2026 BAM! \u00a0Luck Factor Execution. \u00a0A beautifully orchestrated Triangle of proper introduction, pleasantries, backstory, photograph engagement, main objective and big picture treatment discussion then off we go.<\/p>\n<p>Still, it\u2019s impossible for me to extrapolate a Triangle without the exact type of patient, vision, and objective but you get the idea.<\/p>\n<p>You\u2019ve got at least that many every time a Doctor walks into a Room with a Clinical Team Member and a Patient (which should be every single time \u2013 no exceptions).<\/p>\n<p>Then you have X# of Patients exiting the treatment room usually focused on the ones with treatment to secure (even still, hygiene or other ancillary visits still matter), Triangled out to the Treatment Coordinator. \u00a0Who is in the room ideally for anything of substance and for every new patient, directly to the consult room, up front worst case scenario; or if the Front Team is busy even the reception area to wait until an effective Triangle can be executed. \u00a0Because it\u2019s the most important part.<\/p>\n<p>Every Triangle matters. \u00a0The fact is, more treatment gets lost, leaves or loses VALUE (next point) because it wasn\u2019t properly, proactively, verbally translated and passed off (\u201cTRIANGLED\u201d) out to someone to bring it to a close, schedule and collect money.<\/p>\n<p>Now, why would I bring up Triangles as this next to last LUCK FACTOR? \u00a0Because it ties everything together and, above all else, it is the ONLY way to completely control every aspect of the patient experience and prevent any gaps from existing. \u00a0This includes that we are controlling the patients\u2019 focus, attention and awareness. \u00a0Done properly, we are using the triangles to BUILD VALUE every step of the way.<\/p>\n<p>And in addition to your assessment and discussion over what you can do to improve your Triangles and make them MORE PURPOSEFUL, EFFECTIVE and CONSISTENT \u2013 I am asking you to really think deeply about WHAT you are accomplishing with your Triangles. \u00a0Just doing them will help, no question, and a bad triangle is better than no triangle.<\/p>\n<p>That said, the real magic is when you are using the Triangle to build value in the patients\u2019 minds by reinforcing what\u2019s been talked about, discussed, decided and why it\u2019s important. \u00a0Value equals importance, timely, relevant and beneficial. \u00a0All of these things have to be built up and not taken for granted during each phase of your patient experience as they move through your practice.<\/p>\n<p>I\u2019m writing about Value Building in our Weekly Reports right now so consider this in conjunction with that.<\/p>\n<p>Next week, we\u2019ll finish up this series of Luck Factors. \u00a0For now, I ask you to see who and how many triangles are done in the first place and then let\u2019s go to work to improve the effectiveness and the value building in the patients\u2019 minds.<\/p>\n<p>Without this being committed to, done deliberately, becoming a part of your culture and built into your patient communication systems then you are missing the power of these combination Luck Factors that ultimately result in the complete control over case acceptance and patients\u2019 value perceptions.<\/p>\n<a href=\"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-80\" src=\"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png\" alt=\"\" width=\"576\" height=\"210\" srcset=\"https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2.png 576w, https:\/\/dentalsuccesstoday.com\/blog\/wp-content\/uploads\/2014\/11\/f2fd8f06571fe09827ace5fcb31ec1d2-300x109.png 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/a>\n","protected":false},"excerpt":{"rendered":"<p>Today, we are going to combine two Luck Factors into one so that you can fully grasp the power of them both. \u00a0That way, you\u2019ll experience this week\u2019s Huddle in an applicable fashion as to what you live through and are responsible for every single day in your Practice with each other (team members, doctors&#8230;  <a href=\"https:\/\/dentalsuccesstoday.com\/blog\/practice-luck-factor-6-of-7\/\" title=\"Read Practice Luck Factor #6 (of 7)\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1363","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Practice Luck Factor #6 (of 7)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/practice-luck-factor-6-of-7\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Practice Luck Factor #6 (of 7)\" \/>\n<meta property=\"og:description\" content=\"Today, we are going to combine two Luck Factors into one so that you can fully grasp the power of them both. \u00a0That way, you\u2019ll experience this week\u2019s Huddle in an applicable fashion as to what you live through and are responsible for every single day in your Practice with each other (team members, doctors... 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