{"id":1459,"date":"2019-09-03T14:22:44","date_gmt":"2019-09-03T14:22:44","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=1459"},"modified":"2019-09-03T14:22:44","modified_gmt":"2019-09-03T14:22:44","slug":"avoid-this-critical-mistake-with-patient-conversations-part-2","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/avoid-this-critical-mistake-with-patient-conversations-part-2\/","title":{"rendered":"Avoid This Critical Mistake With Patient Conversations Part 2"},"content":{"rendered":"

When you have clarity over not just \u2018what you do\u2019 but the outcomes you are striving for, it gives you great confidence in achieving success.<\/p>\n

This is why I write to you every single week; to reinforce YOUR confidence in what YOU do because no one could do it better. \u00a0No matter which position you fill, your role and responsibilities can\u2019t be lived without.<\/p>\n

So, proudly own it and stay focused on not just getting it done, getting through the day, going through the motions, but being successful at creating, driving, achieving the desired results you know yourself to be capable of.<\/p>\n

This is why I asked you last week to really assess \u201cwhat do you do you\u201d and more important \u201cwhat are you selling.\u201d \u00a0What outcome do you want to achieve?<\/p>\n

I have my little buzzwords but don\u2019t go off what I say, go off of what you know.<\/p>\n

As example, I know you know when you talk to someone on the phone and they are just pulling your leg, they aren\u2019t coming in, they are price shopping like nobody\u2019s business.<\/p>\n

The goal is the opposite. \u00a0And while some people will fool you, you know the ones who aren\u2019t serious. \u00a0Just like you know the ones who are \u2013 the A Patients as I like to call them.<\/p>\n

The same goes for our Clinical Team. \u00a0Your goal is to educate and move every patient down their own pathway to health by discovering ways you can help them based on your practice\u2019s philosophy.<\/p>\n

You know when a patient is just nodding their head to get you to stop talking and you know when someone is intrigued, interested, and listening to you about their health.<\/p>\n

So, the question is\u2026 why don\u2019t we make adjustments accordingly when we know it\u2019s going our way or when we know it isn\u2019t?<\/p>\n

I\u2019m not trying to be harsh here, though you can handle it. \u00a0The point is if we are truly present and genuinely caring for the patient then you aren\u2019t going to just let it go when they are noncommittal and you are going to run with it when they are \u2018all-in.\u2019<\/p>\n

This is really what I was referring to last week, though I said it differently. \u00a0It all comes back to the same thing: actually listening, being focused and present with your patients (whether on the phone, at the counter, in the chair, it doesn\u2019t matter). \u00a0It\u2019s the only way to really drive outcomes and results.<\/p>\n

And that brings me to the \u2018mistake\u2019 that is so often made (even when you overcome and conquer the mistake from last week which was talking too much or being too rushed)\u2026 NOT BEING CONFIDENT in your interaction, in your questions, in your responses, in your overall demeanor with your patients.<\/p>\n

Receptionist. \u00a0Treatment Coordinator. \u00a0Assistant. \u00a0Hygienist. \u00a0Doctor. \u00a0EVERYONE.<\/p>\n

I\u2019m talking about you.<\/p>\n

What you think is confidence the patient sees as appeasement. \u00a0Don\u2019t let that be the case.<\/p>\n

Confident is being genuine, it is having eye contact, it is expressing empathy, it is caring, it is shoulders back, it is head up, and it is smoothly telling the patient exactly what they should do and why.<\/p>\n

It is absolutely being definitive in your verbiage, body language, statements, and \u2018suggestions,\u2019 (though I have a hard time even using that word because it is more like prescribed and recommended).<\/p>\n

We\u2019ll dive deeper into this next week. \u00a0What I want to know from you right now is\u2026 what can you do to not just seem and appear but BE more confident with your patients?<\/p>\n

Please discuss and go to work on these often neglected (but easy to fix) mistakes that are made with patient conversations. \u00a0This is about your own personal self-awareness and humble desire to constantly improve by taking ownership over the the impact you have on your patients.<\/p>\n\"\"<\/a>\n","protected":false},"excerpt":{"rendered":"

When you have clarity over not just \u2018what you do\u2019 but the outcomes you are striving for, it gives you great confidence in achieving success. This is why I write to you every single week; to reinforce YOUR confidence in what YOU do because no one could do it better. \u00a0No matter which position you… Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1459","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"\nAvoid This Critical Mistake With Patient Conversations Part 2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/avoid-this-critical-mistake-with-patient-conversations-part-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avoid This Critical Mistake With Patient Conversations Part 2\" \/>\n<meta property=\"og:description\" content=\"When you have clarity over not just \u2018what you do\u2019 but the outcomes you are striving for, it gives you great confidence in achieving success. This is why I write to you every single week; to reinforce YOUR confidence in what YOU do because no one could do it better. \u00a0No matter which position you... 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