{"id":795,"date":"2017-03-06T14:56:45","date_gmt":"2017-03-06T14:56:45","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=795"},"modified":"2017-03-06T14:56:45","modified_gmt":"2017-03-06T14:56:45","slug":"three-things-every-team-member-should-ignore","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/three-things-every-team-member-should-ignore\/","title":{"rendered":"Three Things Every Team Member Should Ignore"},"content":{"rendered":"

If there were ever things to ignore, I can think of three really good ones that happen, oh say, about every single time a patient sits in your chair.<\/p>\n

Literally every visit, every day.<\/p>\n

That\u2019s right, what I\u2019m about to tell you today are three specific instances that you encounter more often than not. These tend to put an assumptive idea in your mind that results in you ignoring the best opportunities to find treatment, help patients get healthy and otherwise do something productive with your patient visits.<\/p>\n

This is why I talk about the first rule of the day is to treat every patient as if they were a brand-new patient, as if you have never seen them before.<\/p>\n

Because this is what leads to discovering things that will let you help the patient and allow you to show them to the big picture and educate them.<\/p>\n

If you do not treat them as a new patient, you might take things for granted, become complacent or miss valuable engagement that would lead to breakthroughs for the patients you see.<\/p>\n

Here you go, don\u2019t take them lightly\u2026<\/p>\n

1st \u2013 Ignore any time you believe the patient has already said \u201cno\u201d to a suggestion, diagnosis or next step in the treatment plan or an idea from the past.<\/p>\n

First of all, at best you see a patient again in 3-4 months, most 6 months and a lot can change. Furthermore, it is your job to continue educating and encouraging patients by SHOWING THEM how their mouths are progressing. The more you make the problems relevant to them, the more chance they will believe in you and want to fix them.<\/p>\n

Bottom line: don\u2019t be a wimp. The excuse that the patient has denied acceptance of the treatment in the past has nothing to do with today. Re-engage, shoot new photos and find a different want to bring it up.<\/p>\n

2nd \u2013 Ignore the fact that there is a treatment plan or there is not a treatment plan in the system\u2026 if the doctor has supposedly diagnosed this patient before, don\u2019t look at that at face value. You simply can\u2019t rely on the computer, the charts, the former treatment plan. In most every case (and I mean almost every single case), there are things missing from the treatment plan. If there is not a detailed, comprehensive quadrant by quadrant full mouth phased in treatment plan \u2013 then you can pretty much be assured there are things that the doctor missed or failed to mention.<\/p>\n

Any team member relying only on what is in the computer to begin with is missing the point and really negligent on their responsibilities. As I always point out, the doctor is with the patient the least amount of time. For the most part, the doctor\u2019s treatment plan and diagnosis is only as good as the work up, records, x-rays and photographs the clinical team member has taken. On top of that, depending on the time allowed for the doctor, it could be rushed.<\/p>\n

Bottom line: don\u2019t assume what\u2019s in the computer or the chart is all that is there. Look again with fresh eyes; every time.<\/p>\n

3rd \u2013 and finally if you do nothing else, please for goodness sake \u2013 Ignore every patient who tells you no or they have to think about it or they want to know how much it is or how much insurance will cover. Do not let your patients try to play doctor.<\/p>\n

I call this climbing over the first no. Everybody says no in one way, shape or form. That\u2019s what humans do, they react with negatives. Don\u2019t buy it. Stand firm, restate the goals, reassert the importance and ask again for the patient\u2019s intentions to proceed with a healthy, proactive, preventative mindset and commitment to solve the problems that you have made evident in the patient\u2019s mouth.<\/p>\n

When you learn and hone your skill to habitually react to every no with a positive statement redirecting back to the point and purpose, you will win and patients will have more trust in you. You will be surprised how many say yes because you believe first in them and in what you have asked them to agree to.<\/p>\n

Most people lose because they give up too easily\u2026letting unhealthy patients walk out the door.<\/p>\n

Don\u2019t fall victim for these basic mistakes and train yourself to be assertive and alert. Whatever you do, learn to ignore these 3 major issues and at least dive in deeper into the diagnosis, into the patients\u2019 mouths and their goals. Help your patients in spite of what has already been discussed or is perceivably known or decided.<\/p>\n

If you want more specifics on this and influencing patients to buy life changing dentistry, I\u2019ve released one of my most advanced provocative and in depth courses you can access directly here (this week only)\u2026<\/p>\n

The Ultimate High-Fee Case Accelerator >>><\/a><\/p>\n\"f2fd8f06571fe09827ace5fcb31ec1d2\"<\/a>\n","protected":false},"excerpt":{"rendered":"

If there were ever things to ignore, I can think of three really good ones that happen, oh say, about every single time a patient sits in your chair. Literally every visit, every day. That\u2019s right, what I\u2019m about to tell you today are three specific instances that you encounter more often than not. These… Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-795","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"\nThree Things Every Team Member Should Ignore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/three-things-every-team-member-should-ignore\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three Things Every Team Member Should Ignore\" \/>\n<meta property=\"og:description\" content=\"If there were ever things to ignore, I can think of three really good ones that happen, oh say, about every single time a patient sits in your chair. 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