{"id":922,"date":"2017-07-31T15:41:18","date_gmt":"2017-07-31T15:41:18","guid":{"rendered":"http:\/\/dentalsuccesstoday.com\/blog\/?p=922"},"modified":"2017-07-31T15:41:18","modified_gmt":"2017-07-31T15:41:18","slug":"smart-teams-part-4-of-4-individual-execution","status":"publish","type":"post","link":"https:\/\/dentalsuccesstoday.com\/blog\/smart-teams-part-4-of-4-individual-execution\/","title":{"rendered":"Smart Teams [Part 4 of 4] – Individual Execution"},"content":{"rendered":"

Okay, let\u2019s wrap up our 4th component of smart teams with the rubber meeting the road through execution!<\/p>\n

In fact, let\u2019s focus today on individual execution.\u00a0 We do talk so much about teams here and that is what dentistry is all about \u2013 it\u2019s a team sport.<\/p>\n

But none of this matters if each person isn\u2019t on his\/her game because it only takes one to break the chain of patient trust and erode the congruence of the experience.<\/p>\n

Therefore, picking up from where we left off last week where we discussed preparation, now it\u2019s time for the four keys to individual execution.<\/p>\n

Today we\u2019ll tackle clinical team members and next week we\u2019ll move to the business and administrative team.<\/p>\n

The Four Tactics of Execution for a successful patient engagement (please remember the preparation lesson we covered that last week, now we move to direct treatment room execution).<\/p>\n

1st<\/sup> \u2013 Patient Personal Engagement<\/p>\n

2nd<\/sup> \u2013 Patient Clinical Engagement<\/p>\n

3rd<\/sup> \u2013 Doctor to Patient Engagement<\/p>\n

4th<\/sup> \u2013 Patient to Treatment Coordinator Engagement<\/p>\n

These are the most critical pieces of execution by every clinical team member with every single patient.\u00a0 And if you are going to win you must see the visit through.<\/p>\n

Quickly I will explain and then you will discuss together how to improve each of these individually and together.<\/p>\n

1st<\/sup> \u2013 Patient Personal Engagement<\/p>\n

This is the rapport and friendly greetings that you already do that should be taken care of within the first 3-5 minutes of the patient visit.<\/p>\n

2nd<\/sup> \u2013 Patient Clinical Engagement<\/p>\n

This is the immediate (and I do mean immediate) integration of updated photographs of the patients\u2019 mouths so you are observant and attentive before you get \u2018busy\u2019 and into the visit itself (where you have identified new opportunities and brought to life previously diagnosed and pending treatment).<\/p>\n

You are establishing the problems that the doctor is then going to solve.\u00a0 This is critical and the single most important execution item of every clinical team member.\u00a0 It should be their top priority for the visit.<\/p>\n

3rd<\/sup> \u2013 Doctor to Patient Engagement<\/p>\n

Now you must convey the treatment to the doctor when they come into the room and this requires preparation and timing.\u00a0 You have to take this part of your execution very seriously.<\/p>\n

Without this done effectively, not only will treatment be lost and the patient lack the belief and trust in the process, treatment will get missed and go undiagnosed.<\/p>\n

This includes past treatment already in the system, it has to be brought up as if it is new again to the patient, not just rehashing old news.<\/p>\n

4th<\/sup> \u2013 Patient to Treatment Coordinator Engagement<\/p>\n

Of course, we then have the culmination of the visit where the patient is transferred over to the next team member (usually the treatment coordinator).\u00a0 Here, treatment in the form of the clinical yes is conveyed to the person who will schedule and secure the investment from the patient.<\/p>\n

No successful visit can occur without all four of these engagement tactics and execution steps happening.<\/p>\n

You need to assess how well you are doing now and what can be done better.\u00a0 Especially if any of them are non-existent or ineffective on a regular basis.<\/p>\n

Back next week with the flip side of execution on the administrative front of the patient experience.<\/p>\n\"\"<\/a>\n","protected":false},"excerpt":{"rendered":"

Okay, let\u2019s wrap up our 4th component of smart teams with the rubber meeting the road through execution! In fact, let\u2019s focus today on individual execution.\u00a0 We do talk so much about teams here and that is what dentistry is all about \u2013 it\u2019s a team sport. But none of this matters if each person… Read more »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-922","post","type-post","status-publish","format-standard","hentry","category-huddle"],"yoast_head":"\nSmart Teams [Part 4 of 4] - Individual Execution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalsuccesstoday.com\/blog\/smart-teams-part-4-of-4-individual-execution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smart Teams [Part 4 of 4] - Individual Execution\" \/>\n<meta property=\"og:description\" content=\"Okay, let\u2019s wrap up our 4th component of smart teams with the rubber meeting the road through execution! In fact, let\u2019s focus today on individual execution.\u00a0 We do talk so much about teams here and that is what dentistry is all about \u2013 it\u2019s a team sport. But none of this matters if each person... 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