Posts By: Scott J Manning, MBA

The Secret To The Perfect Handoff – Part 1

We have talked for two weeks about your communication with each other and your communication with your patients.  Now it’s time we tie these two things together. We use the phrase “handoff” to describe the patient’s movement through the practice, transferring front to back and back to front.  But, it’s really about more than just… Read more »

Creating Trust With Patients [Part 1 of 7]

As you know, if you have been paying attention, I am extremely excited about this series of Weekly Reports that we are going to explore and discover together. The reason is simple because MONEY moves to TRUST and TRUST begets LOYALTY and LOYALTY brings COMMITMENT and those are the things most often missing in dental… Read more »

Improving Patient Communication and Successful Outcomes

I loved your lists from last week.  They were very powerful and I appreciate you sharing.  I hope that you took each item and had real candid conversations about them with each other in order to increase everyone’s effectiveness and cohesiveness.  I can’t think of anything more important than communication in order to develop a… Read more »

Improving Team Communication and Consistency (For Good)

The most common ‘challenge’ that is asked about from more teams more often than any other is absolutely, hands down: communication. Of course, the real challenge to this ‘challenge’ is that everyone means something different by “communication.” You might mean communication front to back or back to front. You might mean patients understanding their treatment… Read more »