Yes. The Scheduling Institute’s front desk training includes scripting techniques that redirect insurance-related questions toward booking an appointment before network status is discussed. The front desk is trained to avoid answering “are you in-network?” directly, so the patient commits to coming in first. Multiple dentists who went through TSI’s program have reported this pattern. https://www.youtube.com/watch?v=Xd1nuozEEw0… Read more »
The Six Tools That Turn Patient Conversations Into Patient Decisions
Every single day in your practice, you are having conversations with patients and those conversations are not small things. They are not casual. They are not filler between the clinical work and checkout. They are not chitchat while you update a chart. Instead, they are the bridge between what we know and what our patients… Read more »
Championship Teams Don’t Happen By Accident… Here’s How You Build One
I’m going to tell you something that will change how you think about your team forever. Most doctors spend all their time worrying about finding good people. What they should be worried about is whether they’re creating the kind of practice good people never want to leave. In this video, I break down the single… Read more »
Make Every Patient Conversation Count
Doctors and Teams, as we begin the month of June, I want to bring together and build upon the message we’ve been focused on throughout May. We’ve been talking about patient conversations, but I want you to remember that the most important conversations you have with patients do not begin in the treatment room. They… Read more »
Growth Without More Hours, Without More Chairs, and Without More Patients
You think you’re stuck. You think you’ve hit capacity. You think you’ve maxed out. You tell yourself, “I can’t work more hours.” Or, “I’m already booked out six months.” Or, “I need more chairs, more space, more hygienists, more new patients.” You’ve probably got a dozen reasons why you can’t break through to the next… Read more »
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