Raise Your Standard Before You Raise Your Expectations

Last week we talked about winning before the first patient ever arrives. This week I want to take that one step further… winning begins long before anyone is watching. It begins in the quiet moments when nobody is checking on us, reminding us, or holding us accountable. That’s where standards are built. Every team has… Read more »

Stop Managing Overhead. Start Building a Profit Engine.

You’re staring at your P&L at 11pm. Again. You’re wondering why you’re working this hard and still not keeping what you deserve. You’re asking yourself: What should my overhead be? What’s the right percentage for payroll? Am I spending too much on labs? Should my profit margin be 25%? 30%? What’s normal? Yet, right there… Read more »