Last week, we talked about becoming helpful and helpable as a team. Today, I want to go deeper on that second word… helpable, because there is a misconception that can become a barrier to personal growth. Every one of us gets stuck. There are things you don’t know. Situations you’ve never handled. Moments when your… Read more »
Can Personalized Patient Care in Dentistry Be Standardized?
Yes, personalized patient care in dentistry can be standardized, as long as you standardize the process and personalize the delivery. The exam, diagnostics, treatment sequence, and handoffs should run the same way for every patient, while the conversation, pacing, and goals adapt to the person in the chair. Practices get into trouble when they reverse… Read more »
To Multiply the Patient Yes, Stop Selling Dentistry And Start Selling This…
Imagine this… you just finished having a conversation with a patient about what you recommend next. They lean forward and say… “When can we start?” That’s not fantasy. That’s what happens when you stop selling dentistry. That’s what happens when you flip the switch from convincer to influencer. This is what separates practices that grind… Read more »
How Do You Set Dental Practice Standards Patients Follow?
Setting standards in a dental practice means deciding, in writing, how scheduling, payment, and clinical care work in your office, then stating and enforcing those rules the same way for every patient. Patients follow the standards a practice actually enforces, not the ones printed on the intake form. When the two don’t match, the enforced… Read more »
Why Do Patients Say No to Dental Treatment?
Patients refuse dental treatment for reasons that are usually decided before the treatment plan is ever presented. Cost, fear, and low urgency are the answers patients give, but those are symptoms of how the practice handled the relationship beforehand. Case acceptance is an output of the practice’s system, not a reaction to the individual patient…. Read more »
FREE: Weekly Email Report
Subscribe now and receive Scott Manning's Life Prosperity & Practice Profit Weekly Report. Join thousands of dentists who receive Scott's weekly insights and explore the inner workings of your dental practice. This has been the very catalyst for North American Dentists to begin creating their own Dream Lifestyle Practice and liberating them from daily grind they once endured. Now it's your turn to take part in this extraordinary journey that has led to a dramatic shift in the dental industry and beyond.
