Last week, on Labor Day, I asked you to think about what you bring to your work instead of waiting for your work to bring something to you. Today I want to take that idea one step further, because there are two characteristics that tell you everything about the kind of teammate someone is. The… Read more »
You’re Working Harder for Less: Close the Gaps Costing You Six Figures
Here’s another question I get often, “Scott, I feel like I’m working harder and harder and getting a diminishing return.” Or, “I’m so busy I’ve got no more room for people, yet I’ve got to grow.” All of these come down to one thing… You’re trying to add more when the real answer is to… Read more »
How to Build a Better Dental Patient Experience
You build a better dental patient experience by treating it as a system you own rather than a reaction to whoever walks through the door. The practice defines its standards, its process, and its rules before the patient ever arrives, then delivers that process with enough personalization that each patient still feels individually known. Patient… Read more »
Make The Work Worth Celebrating
Happy Labor Day! It is interesting that we have an entire holiday built around something most people spend an awful lot of time trying to avoid talking about positively: work. We look forward to the long weekend. We enjoy the day off. We celebrate having a break from work. Yet I think there is something… Read more »
You’re Looking For Better Patients In All The Wrong Places
Here’s the question I get so often it drives me crazy: “Scott, where do I find better patients? How do I get me some of those A patients you talk about?” I know exactly what you’re really asking. You want the easy button. You want the one thing. You want the next fancy marketing gizmo… Read more »
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