Doctors and Teams, last week we talked about powerful tools to help you have more meaningful and effective patient conversations. We talked about personal engagement, rapport, pictures, questions, future vision, stories, comparisons, and the very important reminder that every patient has one mouth, one body, and one life. Today, I want to take all of… Read more »
Are You Burnt Out or Just Building the Wrong Practice?
I just recorded something I rarely do… a sit-down, no-holds-barred talk about the thing that will either make or break your entire career in dentistry. Not your clinical skills. Not your marketing. Not even your systems. I’m talking about avoiding burnout. Most doctors tell me they’re burnt out when what they really mean is they’re… Read more »
Does The Scheduling Institute Train Front Desk Staff to Avoid Insurance Questions?
Yes. The Scheduling Institute’s front desk training includes scripting techniques that redirect insurance-related questions toward booking an appointment before network status is discussed. The front desk is trained to avoid answering “are you in-network?” directly, so the patient commits to coming in first. Multiple dentists who went through TSI’s program have reported this pattern. https://www.youtube.com/watch?v=Xd1nuozEEw0… Read more »
The Six Tools That Turn Patient Conversations Into Patient Decisions
Every single day in your practice, you are having conversations with patients and those conversations are not small things. They are not casual. They are not filler between the clinical work and checkout. They are not chitchat while you update a chart. Instead, they are the bridge between what we know and what our patients… Read more »
Championship Teams Don’t Happen By Accident… Here’s How You Build One
I’m going to tell you something that will change how you think about your team forever. Most doctors spend all their time worrying about finding good people. What they should be worried about is whether they’re creating the kind of practice good people never want to leave. In this video, I break down the single… Read more »
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