You know what question I hear more than almost anything else? “Scott, how do I find better team members?” Every single time I hear it, I want to ask you this: Why are you looking for new people when you can’t keep the ones you’ve got? Look, I get it. Sometimes, you’re bleeding team members…. Read more »
Posts Categorized: Dental Success
Dental Team Building: 7 Ideas That Actually Reduce Turnover
Most dental practices have high staff turnover because they rely on a paycheck to hold their people, and pay is a commodity anyone can find somewhere else. Teams stay when the practice gives them three things money alone cannot: a mission bigger than the job, a clear path to earn more, and a workplace that… Read more »
Does The Scheduling Institute Train Front Desk Staff to Avoid Insurance Questions?
Yes. The Scheduling Institute’s front desk training includes scripting techniques that redirect insurance-related questions toward booking an appointment before network status is discussed. The front desk is trained to avoid answering “are you in-network?” directly, so the patient commits to coming in first. Multiple dentists who went through TSI’s program have reported this pattern. https://www.youtube.com/watch?v=Xd1nuozEEw0… Read more »
How Do You Know When Your Dental Practice Is Ready to Drop PPOs?
A dental practice is financially ready to drop PPOs when demand exceeds capacity, meaning the schedule stays full without needing insurance volume to fill it. The decision comes down to three numbers: what percentage of collections comes from insurance, the average write-off per crown, and whether new patient flow is insurance-driven or relationship-driven. When those… Read more »
Dentistry’s Next Evolution How Private Practices Move From Volume to Value
Most dentists are busy. Few are free. Schedules are packed, teams are stretched, insurance is exhausting… and yet profit, clarity, and enjoyment aren’t where they should be. The answer isn’t more leads. It isn’t more procedures. It isn’t ranking #1 on Google. It’s shifting from volume to value. I sat down with three people I… Read more »
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