Posts By: Scott J Manning, MBA

Setting standards in a dental practice means deciding, in writing, how scheduling, payment, and clinical care work in your office, then stating and enforcing those rules the same way for every patient. Patients follow the standards a practice actually enforces, not the ones printed on the intake form. When the two don’t match, the enforced… Read more »

You build a better dental patient experience by treating it as a system you own rather than a reaction to whoever walks through the door. The practice defines its standards, its process, and its rules before the patient ever arrives, then delivers that process with enough personalization that each patient still feels individually known. Patient… Read more »

You don’t attract better patients by marketing harder. You build them, one interaction at a time, through what your practice diagnoses for, what it tolerates on the schedule, and what it cares about out loud. Change the seeds you’re planting and the patient base changes with them. That’s not a metaphor for effort. It’s closer… Read more »

Profit leaks in a dental practice usually come from insurance write-offs, overhead creep, payment processing fees, and missed appointments, not from a single big mistake. The fastest way to find them is a monthly financial review that checks write-offs, overhead as a percentage of collections, and production by provider, instead of waiting for the annual… Read more »