Last week you did something most people avoid: you paused long enough to tell yourself the truth. You made a list, you did a real check-in, and you looked at your year-to-date progress compared to what you said you wanted when the year began. If you did that with your team as well, even better,… Read more »
Posts Categorized: Huddle
Referrals Are Relationships Made Visible
Today we are going to talk about referrals, and I want you to reset how you think about them. Referrals are not a marketing gimmick. Referrals are not a punch card or a sign at the front desk. Referrals are not something you “get” by squeezing in one more awkward ask on the way out… Read more »
The Keys to Re-Engagement and How To Keep Patients Moving Forward
Today, we are going to talk about one of the most important responsibilities we own together in this practice. Not a task. Not an “admin project.” A responsibility. It affects the health of our patients. It affects the trust they have in us. It affects the strength of our schedule. It affects how much difference-making… Read more »
From Recall To Relationship, How To Stop Drift and Lock in Loyalty
Here is the reality most practices live in, even if they never say it out loud. Patients are slipping away in quiet little ways. They cancel. They no-show. They drift. They come once and never return. They “mean to” schedule hygiene and then they do not. They start a plan and never finish it. They… Read more »
Championship Teams Do Not Wait, They Condense Time and Get Better Now
As we step into February, I want to set the tone for the entire month with something simple, but not small. Championship teams do not drift into greatness. They decide who they are going to be, then they practice being that team every single day. Here is the truth I want echoing in your mind… Read more »
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