Posts Categorized: Huddle

Here we are at the final Monday before Halloween and I want to bring everything we’ve talked about this month together. We started with the atmosphere you create, because people feel your energy before they understand your systems. We talked about ghosts from the past, because yesterday’s rejection should never be allowed to make today’s… Read more »

By the middle of October, masks are everywhere. Kids are deciding who they want to become for Halloween, stores are filled with costumes, and for one night people get to step into another identity just for fun. There’s nothing wrong with that kind of mask. The masks I want to talk about this Monday are… Read more »

The patient in front of you deserves your best thinking, not the memory of what happened with someone else. Halloween gives us ghosts for entertainment but every practice has a few ghosts of its own. I’m not talking about anything wandering the halls after everyone goes home. I’m talking about the old experiences that keep… Read more »

Today, we are shifting focus.  Instead of talking about what we do, we are getting into how we make people feel when they walk through that door. This is important because patients can feel us before we ever say a word. They feel whether we’re glad to be here. They feel whether we’re moving with… Read more »

We have spent this month building toward something. We started on Labor Day talking about what you bring to your work. Then we talked about being both helpful and helpable. Last week we addressed the difference between being stuck and deciding you are helpless. Today, I want to bring all of that together with one… Read more »