Posts Categorized: Huddle

Today, we are shifting focus.  Instead of talking about what we do, we are getting into how we make people feel when they walk through that door. This is important because patients can feel us before we ever say a word. They feel whether we’re glad to be here. They feel whether we’re moving with… Read more »

We have spent this month building toward something. We started on Labor Day talking about what you bring to your work. Then we talked about being both helpful and helpable. Last week we addressed the difference between being stuck and deciding you are helpless. Today, I want to bring all of that together with one… Read more »

Last week, we talked about becoming helpful and helpable as a team. Today, I want to go deeper on that second word… helpable, because there is a misconception that can become a barrier to personal growth. Every one of us gets stuck. There are things you don’t know. Situations you’ve never handled. Moments when your… Read more »

Last week, on Labor Day, I asked you to think about what you bring to your work instead of waiting for your work to bring something to you. Today I want to take that idea one step further, because there are two characteristics that tell you everything about the kind of teammate someone is. The… Read more »

Happy Labor Day! It is interesting that we have an entire holiday built around something most people spend an awful lot of time trying to avoid talking about positively: work. We look forward to the long weekend. We enjoy the day off. We celebrate having a break from work. Yet I think there is something… Read more »