I promised tough love today, and that’s what I’m going to deliver.
If you missed Part 2, it was released on Friday in the Weekly Practice Profit Report. It was a hard hitting, no BS path ways to profits you can easily follow and understand.
Here is the key to having a Winning Team: these Huddles are about teamwork, about focus, about working smarter with each other and about taking care of each other.
Last week, a brilliant doctor and a very close personal friend of mine who has had an incredible career who just keeps evolving in her business and practice, she ended a team meeting by saying she ‘realized that we put so much focus and energy into taking care of patients, and while that is good and what we want to do, we basically never put that same amount of time, energy, effort into taking care of each other.’
And you have to take care of each other first, which is something you have to set time aside to achieve.
If you have anyone in your practice going through the motions; distracted with what they are doing; or just not as engaged, committed and focused as you know they must be to excel … then why are you letting it persist?
I always say “Good team members pat each other on the backs when they deserve it and they gift them a swift kick in the rear end when they need it.”
You have to be able to do both, but the bottom line is you have to work through relationship building with your team, just like you do with your patients.
So what is your process for doing this? Talk about that this week.
Now tough love…
How can you (or anyone on your team), in good conscience, end your day without knowing what happened both good and bad, being prepared for tomorrow and tracking the key numbers that will determine your success for the month?
I don’t know this answer. You can’t call yourself a business or a team if everyone is not interested in this and taking it seriously.
Yes, everyone has a life, but their work in the practice is what supports and provides for their lives. It ought to be taken very seriously.
How many new patients were called, how many patients were screened and how many A patients were scheduled today? How many referrals did we initiate?
How much treatment did each individual team member diagnose and present from their operatory, from their reactivation calls or from their treatment consultations?
How much was scheduled? How many dollars in hand do we have to show for both the treatment that was scheduled and the treatment that was done?
What were our new patient values for today?
Each person only needs to know basically two things, but if any one doesn’t know, then you are going to have gaps.
Being a professional who has the opportunity to earn and grow requires this. There are still people reading this who do not begin each day with each team member stating unequivocally how much pending/unscheduled treatment is in his/her column for the day and what they plan to do about it.
Dentistry, as we talked about for many weeks in a row and do every week here, is a team sport. Let’s do the preparation and work necessary to win.
