It’s so much easier to tell the truth than it is to pander to people. I use this example all the time. It’s not unique to me, as its a famous statement about leading people. This should help you learn what it takes to get people to follow instructions and guidelines when you know one… Read more »
Real Life Example: What Kills Your New Patient Phone Calls
I hear it every day, “I need more new patients.” And then with a few follow-up questions, I find out few people know how many calls they get, how many calls they miss or even how many new patients are qualified to begin with. And even if you are using one of those fancy recording… Read more »
Three Things Every Team Member Should Ignore
If there were ever things to ignore, I can think of three really good ones that happen, oh say, about every single time a patient sits in your chair. Literally every visit, every day. That’s right, what I’m about to tell you today are three specific instances that you encounter more often than not. These… Read more »
What You Misunderstand About Case Acceptance
Too often people have the wrong perception and understanding about Case Acceptance and Patients saying “Yes.” I’m talking about You and Your Team. Questions are asked of me and comments made that imply some concept of “black and white.” Where patients either want it or they don’t; patients either say “Yes” or “No.” The reality… Read more »
The Biggest Problem In Your Practice Everyday
On a daily basis, I have to remind Teams (and Doctors) that more dentistry LEAVES your office than GETS DONE in your office, every single day. This is a reality that many want to pretend isn’t true. They do this by saying things like… “Most of our patients are healthy” “We have great case acceptance”… Read more »
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