So, you know those days when everything is just perfect? Perfect flow, perfect patients, perfect timing and lots and lots of perfect yeses.
Those days when everything seems to just fall in line, you hit your stride and you actually have fun.
Well, it is possible to recreate this and that is your homework for today.
This is probably one of the most advanced training techniques and developed skills for the most successful athletes, artists, sales people or really any position in any industry. True professional performers and serious-about-winning teams know how to orchestrate and create success.
They manufacture victories through controlling and limiting variables.
The keys to this are three fold and I challenge you to do it, not once, but again and again. We’re going to do it in three steps and really get down into the details beginning with this week…
Step 1: Visualization
The most important thing you can do before you do anything else is to determine what exactly the “perfect day” looks like, feels like, should be like for every part of your practice and patient flow. Just talk about it.
The ideal day clinically, financially, with your production and with your cash collected on scheduled treatment.
Your communication between every department.
Perfect phone answering and scheduling.
Perfect greeting and patient check-in and check-out.
Perfect clinical experiences.
Perfect triangles of trust and transfer of treatment effectively leading to complete conversion and perfect acceptance of everything you want your patients to say yes to.
Perfect follow-up.
Perfect hygiene schedule.
Perfect value-based goal achievement.
The perfect morning huddle.
The perfect end of the day.
This list goes on…clean rooms, charts reviewed, all patients accounted for and all money collected.
The art (and science) of visualization is about beginning with the end in mind. It is about making it happen first in your head before it can possibly happen in reality.
Think about the way a theater group or a music group would perform. They don’t just jump up and do it. They don’t just read from a script (though that is part of it and we’ll cover that next week).
They first FEEL IT. They then discuss what is this supposed to look like, what is everyone’s responsibility and part of the perfect day from their perspective and from everyone else’s perspective for them.
Most of the time teams have no expectations. They just show up and go.
Instead, I want you to take one meeting this week and talk through what you remember about the most perfect day, the days that are the most fun, the times when you closed the most treatment, made the most money, did your biggest production.
Have every team member talk about what makes the day a success and what perfect looks like to them. Then, like a play, we are going to start weaving all of these things together.
You’ll see next week.
And know this: your vision of the perfect day must happen first. Your vision must be specific, believed and expected if you want to start having these types of days happen as routine, instead of as an exception.
So get to it.
If you want bonus points – you could document what you and your team discuss, write it out and articulate it so you can go back and read it to be reminded by it. And while you are at it, send it to me. I’d love to review it and comment as needed and send you something special for being an A+ Team, Student and Practice.
