We are always talking about A Patients and Ideal Patients; which is great but if we don’t have an Ideal Team to take care of these patients then, well, it is not going to work out so well.
Of course, I know you have an Ideal Team because you are here reading this. Last week, I shared with our Doctors in the Weekly Profit Report the difference between career Team Members and just employees with a Job.
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In that report last week, I asked doctors to take an assessment of their teams, leadership approaches, and exactly how the culture in the practice is either supporting or resulting in Team Members who want careers … or facilitating the opposite.
On the other hand, it is important for team members to self-assess their own commitment and contributions to the practice. It is always healthy to do your own little check-up to make sure you are being your best self.
An Ideal Team Member has five really important characteristics, most of which are innate but they really must be focused on to be developed more over time. They cannot by things that just happen, they are decisions and deliberate actions that reinforce them.
Ideal Team Members are passionate about what they do, they want to grow, and they take genuine care over patients. It is obvious this is more than just a job because you can feel their energy for making patients healthy.
Ideal Team Members are team players who always do whatever it takes to support the people around them; whether that is through accountability and tough love or through encouragement and support.
Ideal Team Members are professionals and realize the importance of the business side of dentistry. They respect the fact that the practice must be profitable in order to thrive and serve the patients in the best way possible.
Ideal Team Members are engaged in the overall development of the practice, the vision, mission and goals that are set. They do not stand for status quo or get complacent. They have hunger to do well clinically and also to grow professionally and financially.
Ideal Team Members are responsible, in the practice but also in life. They have other goals and interests. They see the bigger picture to their role in the team, they are focused on their professional career but they balance that with the reason why they work, family among other things. They know to serve others, they have to take care of themselves first by living a disciplined life that doesn’t get in the way of their work and their work doesn’t get in the way of their life. There is a fine balance here; there must be respect for both.
These are all big broad characteristics. I could of course add friendly, personable, and all of that. Within these five are really important traits that make them possible.
It would be fun for you to go around your huddle and let each person share what makes a Team Member a great Team Member and it would be very productive for each person to talk about what they could do to be a better one.
This will get you started for next week’s important message.
If this topic is important to you, and it should be, register for the advanced training on building amazing Teams right here: TeamSportDentistry.com
