I write it right here every week in some form or another, giving you so many ways to help your patients get healthy and move forward with the necessary dentistry that will change their life. What else are we about, if not this? What else are we doing everyday, if not this? What else should… Read more »
Lessons from the Mountains – Level 10 Teams!
You can’t fake passion. Authenticity. Genuine caring. Nope, it’s not possible. You also can’t fake focus and attentiveness. There is nothing more powerful than actually looking into your patients’ eyes and listening. Hearing what they say and engaging them in emotional and intimate dialogue about their mouth and the way it matters to their health,… Read more »
The 3 Stages of Psychological Patient Buying
It’s fair to say that the most controversial debate between dentists is their approach and philosophy to proactive, preventative care and what their (your) role is in actually moving patients forward with their health. There are those who believe you present all treatment and those who believe you only provide acute emergency dental crisis management…. Read more »
Trick or Treat With Your Team
This could be one of the most dramatic shifts in your thinking, depending on where you are at in your mindset right now. Here it is… You have many sets of “customers”. Yes, the obvious are your Patients, they are your customers. But you also have other customers, mainly, your Team. I love calling them… Read more »
The 3 Biggest Mistakes That Sabotage Patients’ Health
That ruffled some feathers. Last week, me bringing up the evil doers of insurance, playing tricks and not giving many treats to the Dentists (or the Patients, for that matter). Like stealing candy from kids on Halloween, insurance companies rob patients of benefits and doctors of money necessary to do good, make right, and be… Read more »
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