We discuss a broad range of topics here in our weekly Monday Morning Huddles. From concepts to activities, philosophy to strategy, and even specific questions to ask or phrases to use. Today, I’d like to revisit a very important principle and use it to bring together much of what we’ve discussed over the past several weeks… Read more »
Posts By: Scott J Manning, MBA
Your Winning Practice Playbook: Part 5 – The Quarterback Doctor
Omaha, Omaha, Hike! Now, we finally arrive to talk specifically about you. The Doctor. We know no dollar of dentistry can be done, collected, or even exist without it first being diagnosed. Therefore, my friend and esteemed doctor, it all begins with you. I’ve called you the Quarterback for nearly two decades and we’ll eventually get to the… Read more »
When a Patient’s “NO” Really Means “YES”
Today, we are going to play a game. It’s one your kids likely play (to your dismay). It’s called The Opposite Game. We’ve talked over the past couple weeks about patients who either resist treatment or maybe just take a little extra nudge to get them to the right decision for their health. Last week, I shared… Read more »
Your Winning Practice Playbook: Part 4 – Clinical Team
Well, we have finally arrived to the arena where most of the points are scored. This is not to take anything away from any other part of the practice or stage of the experience. We know that every team member and every step builds on the next one in order to result in success. The culmination happens… Read more »
When To Draw A Line In The Sand With Patients
As I often say, there is way too much apologizing with patient conversations. You don’t need to say you are sorry. It’s not your fault for the state of their health or any other circumstance. Obviously, that doesn’t mean you don’t care and aren’t prepared to help. It is very meaningful to be empathetic with your patients by… Read more »
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