Posts By: Scott J. Manning, MBA

Taking A Global View Of Your Practice

Right out the gate, taking a global view of your practice requires that you take a moment to remember why you’re even here. What do we do? Why do we exist? Because if you forget that, the daily grind will eat you alive. You’ll start thinking your practice is about procedures, production, or insurance codes…. Read more »

5 Keys To Follow-Up That Help Patients Say “YES!” to Complete Health

Let’s talk about one of the most important leverage points in your entire practice, and one of the most overlooked: the Follow-Up. It’s easy to focus all your effort on the consultation, the case presentation, the treatment plan. But the real battle isn’t just in the room. It’s in what happens next. The moment the… Read more »

How to Turn Every Phone Call into a Committed Patient

The phone is not a formality. It is the first and often the most important conversion point in your practice. It’s not just about appointment setting. It’s about decision shaping. This is your first opportunity to pre-frame everything that comes next: mindset, expectations, standards, value, and yes – case acceptance. If you want more yeses,… Read more »

The Most Important 3 Minutes in Dentistry: How to Transform Every Patient Interaction into Life-Changing Outcomes

Let me ask you something: What do you do with the first segment of time you spend with a patient? Most people waste these crucial moments.  They assume, because you’ll have an hour with the patient, these first few minutes don’t matter. When they walk down the hallway or sit down in your chair… What’s… Read more »