Over the next two weeks we’re going to talk about how you bring to life dentistry inside of your practice. This duality of the dentistry you do and how you connect with people. First, you create relationships with people, earn their trust, educate their minds, engage them emotionally, and show them a pathway to health. Then you… Read more »
Posts Categorized: Huddle
Back To School With Your Patient Experience
Our back to school topic this week is a BIG one. While they are all vitally important and you can’t have one without the other, this one is an absolute difference maker. We’re talking about going back to school with your Patient Experience. Now, it’s important that you understand your patient experience (and your expectations for… Read more »
Back To School With Your Team
We are beginning our series on Back To School, as you would expect this time of year. I gave you a bit of an orientation last week. I hope you did the work. Many did, as I got more comments than usual, which I read each and every single one of them. Thank you to those who participated. Those… Read more »
The 4 Ways Patients Experience Your Practice
We discuss a broad range of topics here in our weekly Monday Morning Huddles. From concepts to activities, philosophy to strategy, and even specific questions to ask or phrases to use. Today, I’d like to revisit a very important principle and use it to bring together much of what we’ve discussed over the past several weeks… Read more »
When a Patient’s “NO” Really Means “YES”
Today, we are going to play a game. It’s one your kids likely play (to your dismay). It’s called The Opposite Game. We’ve talked over the past couple weeks about patients who either resist treatment or maybe just take a little extra nudge to get them to the right decision for their health. Last week, I shared… Read more »

