Posts By: Scott J Manning, MBA

The Proactive Approach to the Patient Experience

We talk about this in different ways all the time.  The question is, do you do anything with it?  The idea around looking at your practice through the eyes of your patients helps to ensure you are being proactive with your experience, your language, your systems and this includes overcoming objections before they occur. As… Read more »

How To Run Up The Score Every Single Month

Your practice is in a box.  Inside of that box are you and your team.  That box is compromised of the sticking point of all practice growth and leverage.  Consider the four walls of your practice this box with a floor and a ceiling.  Your daily life, in reality, is lived through the schedule, which… Read more »

Are You Creating Your Own Bad Luck?

Expectations are everything.  Including and maybe especially when it comes to Luck.  As they say you earn every ounce of luck you get by what you do and what you think, and all of that begins with what you expect. There is bad luck happening everywhere, every single day.  Some doctors let that paralyze them… Read more »

How To Sabotage Your Case Acceptance (Part 5 of 5)

Case Acceptance Destroyer and Sabotage Trait #5 of 5: Not collecting at the time of scheduling If I had to point to the one thing that can literally shift and transform your practice from being dependent on production and always running through your days to catch up to your goals – versus – getting ahead… Read more »