What are those eerie thoughts you let fester inside of your head, haunting your every decision? Halloween is almost here and yet the spells you cast (or let be cast upon you), most certainly aren’t limited to each October. No, in fact, these are the things that get in your way more than you might… Read more »
Posts By: Scott J Manning, MBA
How to Effectively Manage Your Patient Experience Workflows for your Dental Practice
When was the last time you had an exceptional experience with a business? Think about the experience at a high level: how it made you feel, what you remember, and how you shared your experience with the people you know. Now break down the whole of your experience into its fundamental ingredients: the interactions you… Read more »
The Tricks You Play, The Spells In Your Way
On Friday, in my Weekly Report, I referenced all the “tricks” we play on ourselves and “spells” we might be under that are keeping us from seeing clearly, believing in what is actually possible, and otherwise achieving our goals. We could take this conversation two different directions. The one where you think about your own… Read more »
What Every Doctor Owner Wants (and What They Don’t)
Do you ever feel like sometimes your practice gets the best of you? You have great intentions, you know exactly what you want to happen, you think you are explaining it clearly, you’ve even conveyed your expectations to your team, and then it still just seems like it’s much harder than it should be. Or… Read more »
The Only Thing We Have to Fear
If you stop and think about it, what is scarier – the fear of the truly unknown or the fear of knowing precisely what could happen? Heck even haunted houses are pretty predictable but perhaps that’s why they’re scary – you know something will jump out, you’re just not sure when. What we know… Read more »
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