Posts Categorized: Dental Success

I have been known for more than a dozen years for saying “THE BEST PATIENTS ARE THE MOST EDUCATED PATIENTS,” and they always will be.  HOWEVER, I’m not talking about ‘clinical education’ – nope, not a chance because the best patients do not want to know all about the bells and whistles.  They just want… Read more »

The last two weeks we have tied in two of the most advanced trust building patient engagement concepts that nearly every practice completely ignores or leaves up to chance by sheer negligence. This is a big mistake.  Leaving either one of these core trust concepts out or dealing with it accidentally instead of deliberately will… Read more »

The next step in the creation of trust happens to be one of the most important things that you can establish, talk about and create in patients’ minds that helps both them and you equally. I do talk about this a lot when it comes to the clinical patient experience.  However, it doesn’t stop there… Read more »

As you know, if you have been paying attention, I am extremely excited about this series of Weekly Reports that we are going to explore and discover together. The reason is simple because MONEY moves to TRUST and TRUST begets LOYALTY and LOYALTY brings COMMITMENT and those are the things most often missing in dental… Read more »

As you might expect, consumers are only getting more skeptical.  Of everything, every interaction, with everyone.  You can focus on many causes.  Social Media being one, regular (if you can call it that) Media being another, the internet in general another and too many other reasons to list. This is our reality.  And we haven’t… Read more »