Posts Categorized: Huddle

The Power of Assumption – Part 1

You’ve heard the saying about what happens when you assume.  You know what it makes out of “U” and “Me.”  This is a funny notion and yet so true. A book I recommend to everyone I meet is The Four Agreements.  One of the agreements is to NOT make assumptions because it makes your vision… Read more »

Advanced Handoff Tactics For Success – Part 2

Now, we introduce THE SUPER HERO – The Doctor! Yes, I know you know that I always talk about the Doctor being the Super Hero.  This is because so many doctors spend all their time being the villain by talking about the problems patients have and all the clinical mumbo jumbo that patients do not… Read more »

Advanced Handoff Tactics For Success – Part 1

Today, we are going to focus on ‘state of ideal’ when it comes to communication and your patients doing exactly as you say and your system for handoffs going exactly the way you want. Later this month, we’ll move on to the wild and crazy questions from your patients as well as flat out obstinate… Read more »

The Secret To The Perfect Handoff – Part 2

I was encouraged by the feedback and report from the trenches of so many practices going to work on their seamless patient flow and cycle of communication.  You must take the sacred rule of never having a gap in the patient experience very serious. This, of course, is not just about when the patients are… Read more »

The Secret To The Perfect Handoff – Part 1

We have talked for two weeks about your communication with each other and your communication with your patients.  Now it’s time we tie these two things together. We use the phrase “handoff” to describe the patient’s movement through the practice, transferring front to back and back to front.  But, it’s really about more than just… Read more »