The last two weeks we have tied in two of the most advanced trust building patient engagement concepts that nearly every practice completely ignores or leaves up to chance by sheer negligence. This is a big mistake. Leaving either one of these core trust concepts out or dealing with it accidentally instead of deliberately will… Read more »
Posts By: Scott J Manning, MBA
The Secret To The Perfect Handoff – Part 2
I was encouraged by the feedback and report from the trenches of so many practices going to work on their seamless patient flow and cycle of communication. You must take the sacred rule of never having a gap in the patient experience very serious. This, of course, is not just about when the patients are… Read more »
Creating Trust With Patients [Part 2 of 7]
The next step in the creation of trust happens to be one of the most important things that you can establish, talk about and create in patients’ minds that helps both them and you equally. I do talk about this a lot when it comes to the clinical patient experience. However, it doesn’t stop there… Read more »
The Secret To The Perfect Handoff – Part 1
We have talked for two weeks about your communication with each other and your communication with your patients. Now it’s time we tie these two things together. We use the phrase “handoff” to describe the patient’s movement through the practice, transferring front to back and back to front. But, it’s really about more than just… Read more »
Creating Trust With Patients [Part 1 of 7]
As you know, if you have been paying attention, I am extremely excited about this series of Weekly Reports that we are going to explore and discover together. The reason is simple because MONEY moves to TRUST and TRUST begets LOYALTY and LOYALTY brings COMMITMENT and those are the things most often missing in dental… Read more »
FREE: Weekly Email Report
Subscribe now and receive Scott Manning's Life Prosperity & Practice Profit Weekly Report. Join thousands of dentists who receive Scott's weekly insights and explore the inner workings of your dental practice. This has been the very catalyst for North American Dentists to begin creating their own Dream Lifestyle Practice and liberating them from daily grind they once endured. Now it's your turn to take part in this extraordinary journey that has led to a dramatic shift in the dental industry and beyond.
