I have been known for more than a dozen years for saying “THE BEST PATIENTS ARE THE MOST EDUCATED PATIENTS,” and they always will be. HOWEVER, I’m not talking about ‘clinical education’ – nope, not a chance because the best patients do not want to know all about the bells and whistles. They just want… Read more »
Posts By: Scott J Manning, MBA
Advanced Handoff Tactics For Success – Part 1
Today, we are going to focus on ‘state of ideal’ when it comes to communication and your patients doing exactly as you say and your system for handoffs going exactly the way you want. Later this month, we’ll move on to the wild and crazy questions from your patients as well as flat out obstinate… Read more »
Creating Trust With Patients [Part 3 of 7]
The last two weeks we have tied in two of the most advanced trust building patient engagement concepts that nearly every practice completely ignores or leaves up to chance by sheer negligence. This is a big mistake. Leaving either one of these core trust concepts out or dealing with it accidentally instead of deliberately will… Read more »
The Secret To The Perfect Handoff – Part 2
I was encouraged by the feedback and report from the trenches of so many practices going to work on their seamless patient flow and cycle of communication. You must take the sacred rule of never having a gap in the patient experience very serious. This, of course, is not just about when the patients are… Read more »
Creating Trust With Patients [Part 2 of 7]
The next step in the creation of trust happens to be one of the most important things that you can establish, talk about and create in patients’ minds that helps both them and you equally. I do talk about this a lot when it comes to the clinical patient experience. However, it doesn’t stop there… Read more »
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