Posts By: Scott J Manning, MBA

The Power of Assumption – Part 1

Posted by & filed under Huddle.

You’ve heard the saying about what happens when you assume.  You know what it makes out of “U” and “Me.”  This is a funny notion and yet so true. A book I recommend to everyone I meet is The Four Agreements.  One of the agreements is to NOT make assumptions because it makes your vision… Read more »

Creating Trust With Patients [Part 5 of 7]

Posted by & filed under Dental Success.

We are making our way through these incredible Trust Factors.  Who would think that trust is what leads a patient to say yes or no, or to commit to coming back or not?  You, probably, because you are smart.  That’s why you are here. No gimmicks, no insurance, no discounts, no trickery, nor anything else… Read more »

Advanced Handoff Tactics For Success – Part 2

Posted by & filed under Huddle.

Now, we introduce THE SUPER HERO – The Doctor! Yes, I know you know that I always talk about the Doctor being the Super Hero.  This is because so many doctors spend all their time being the villain by talking about the problems patients have and all the clinical mumbo jumbo that patients do not… Read more »

Creating Trust With Patients [Part 4 of 7]

Posted by & filed under Dental Success.

I have been known for more than a dozen years for saying “THE BEST PATIENTS ARE THE MOST EDUCATED PATIENTS,” and they always will be.  HOWEVER, I’m not talking about ‘clinical education’ – nope, not a chance because the best patients do not want to know all about the bells and whistles.  They just want… Read more »

Advanced Handoff Tactics For Success – Part 1

Posted by & filed under Huddle.

Today, we are going to focus on ‘state of ideal’ when it comes to communication and your patients doing exactly as you say and your system for handoffs going exactly the way you want. Later this month, we’ll move on to the wild and crazy questions from your patients as well as flat out obstinate… Read more »