I was encouraged by the feedback and report from the trenches of so many practices going to work on their seamless patient flow and cycle of communication. You must take the sacred rule of never having a gap in the patient experience very serious. This, of course, is not just about when the patients are… Read more »
Creating Trust With Patients [Part 2 of 7]
The next step in the creation of trust happens to be one of the most important things that you can establish, talk about and create in patients’ minds that helps both them and you equally. I do talk about this a lot when it comes to the clinical patient experience. However, it doesn’t stop there… Read more »
The Secret To The Perfect Handoff – Part 1
We have talked for two weeks about your communication with each other and your communication with your patients. Now it’s time we tie these two things together. We use the phrase “handoff” to describe the patient’s movement through the practice, transferring front to back and back to front. But, it’s really about more than just… Read more »
Creating Trust With Patients [Part 1 of 7]
As you know, if you have been paying attention, I am extremely excited about this series of Weekly Reports that we are going to explore and discover together. The reason is simple because MONEY moves to TRUST and TRUST begets LOYALTY and LOYALTY brings COMMITMENT and those are the things most often missing in dental… Read more »
Improving Patient Communication and Successful Outcomes
I loved your lists from last week. They were very powerful and I appreciate you sharing. I hope that you took each item and had real candid conversations about them with each other in order to increase everyone’s effectiveness and cohesiveness. I can’t think of anything more important than communication in order to develop a… Read more »
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