You can’t fake passion. Authenticity. Genuine caring. Nope, it’s not possible. You also can’t fake focus and attentiveness. There is nothing more powerful than actually looking into your patients’ eyes and listening. Hearing what they say and engaging them in emotional and intimate dialogue about their mouth and the way it matters to their health,… Read more »
The 3 Stages of Psychological Patient Buying
It’s fair to say that the most controversial debate between dentists is their approach and philosophy to proactive, preventative care and what their (your) role is in actually moving patients forward with their health. There are those who believe you present all treatment and those who believe you only provide acute emergency dental crisis management…. Read more »
Trick or Treat With Your Team
This could be one of the most dramatic shifts in your thinking, depending on where you are at in your mindset right now. Here it is… You have many sets of “customers”. Yes, the obvious are your Patients, they are your customers. But you also have other customers, mainly, your Team. I love calling them… Read more »
The 3 Biggest Mistakes That Sabotage Patients’ Health
That ruffled some feathers. Last week, me bringing up the evil doers of insurance, playing tricks and not giving many treats to the Dentists (or the Patients, for that matter). Like stealing candy from kids on Halloween, insurance companies rob patients of benefits and doctors of money necessary to do good, make right, and be… Read more »
3 Ways You Sabotage Yourself With Patients And Money
I have a famous saying said all throughout our industry in Dental Practices across North America, I have been quoted by the highest income earning Dentists, leading gurus and clinical lecturers from coast to coast, and the most successful Practices on the planet follow my advice on this… “When it comes to Case Acceptance, Money… Read more »
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