Every Monday I work hard, having pondered all weekend, the best thing for you to talk with your Team about that will make a tangible difference on the things that matter most…and ultimately determine your level of success at what you do: create healthy patient outcomes through the oral and dental care you provide. Last… Read more »

Yes. Being a conversationalist is a skill that can be taught, practiced, and then massaged and refined into an art that is extremely individualized based on the person using it. While clinical knowledge is critical, necessary, and obviously of significant importance in your Dental Office, it is the ability to convey, converse, and convince a… Read more »

1 – Connect with your team 2 – Review the “playbook” – your schedule for the day 3 – Identify patient touch points, opportunities, and responsibilities Here’s what we know, once your day starts it’s often hard to make personal connections with your Team Members, so it’s important to do it here, or if your… Read more »

Is Your Staff ‘really’ Engaged – With You, Your Practice, Your Patients, Your Future? Or are they just going through the motions? When is the last time you asked them that question…what makes you tick? Why are you here? What can we do better? What can I do better? What can you do better? It… Read more »